Front Desk Supervisor — Palembang Hospitality Leader

Pt Lintas Indotama; Palembang; On-site; IDR 78,120,000 - 145,080,000; Full time

Benefits offered by this job

Competitive salary

Career advancement

Staff meals

Uniform provided

Training opportunities

Palembang team

Job summary

Pt Lintas Indotama is seeking a Front Desk Supervisor to lead the front desk team at a well-appointed hotel in Palembang. You will oversee daily operations, train staff, handle guest inquiries, and sustain service excellence across check-in to check-out.

The role emphasizes staff leadership, high guest satisfaction, and collaboration with other departments to enhance the overall guest experience in Palembang.

Qualifications

• Experience in hospitality front desk supervision or as a supervisor.
• Strong customer service and interpersonal skills.
• Excellent communication and organizational abilities.
• Proficiency with hotel management software (PMS).

Responsibilities

• Supervise daily front desk operations ensuring efficient check-in/check-out.
• Train, schedule, and coach front desk staff.
• Handle guest inquiries and resolve complaints promptly and professionally.
• Maintain accurate records of guest information, reservations and payments.
• Keep front desk area clean and presentable.
• Collaborate with hotel departments to meet guest needs.
• Support loyalty programs and promote hotel services.

Skills

Front desk supervision

Customer service

Interpersonal skills

PMS software

Tools

PMS software

Job description

Pt Lintas Indotama is seeking a Front Desk Supervisor to lead the front desk team at a well-appointed hotel in Palembang. You will oversee daily operations, train staff, handle guest inquiries, and sustain service excellence across check-in to check-out.

The role emphasizes staff leadership, high guest satisfaction, and collaboration with other departments to enhance the overall guest experience in Palembang.