Guest Experience Lead - Front Desk & Bookings

PT. Ligatennis Sports Management; Karanganyar; On-site; IDR 44,640,000 - 66,960,000; Full time

Job summary

PT. Ligatennis Sports Management is seeking a front-desk receptionist to welcome clients and manage daily operations at a sports facility. You will handle bookings, payments, and inquiries, ensuring the reception area is staffed and presentable at all times.

You will promote services, assist with sales, and coordinate with other departments. Strong communication, administration, and payment handling skills are essential.

Qualifications

• Experience in front-desk or reception role is required.
• Strong customer service and communication skills.
• Experience with basic administration and documentation.
• Familiarity with Google Workspace and online booking systems.

Responsibilities

• Provide warm greetings and professional front-desk service for all clients
• Ensure the reception area has a person in charge at all times
• Master company product knowledge and maintain up-to-date information about promotions, events, and related information
• Answer phones, reply to WhatsApp messages, and provide information about facility activities, classes, lessons schedules, rentals and amenities
• Manage bookings for courts, classes, and other facility spaces, and handle cancellations according to Liga.Tennis' policies
• Provide facility tours to prospective clients and assist with the sale of Liga.Tennis' products and programs
• Ensure the reception and entry areas are clean, tidy, and presentable at all times
• Promote package sales, personal training packages, and other high-value services to enhance client experience and drive revenue
• Process new packages, renewals, payments, and point-of-sale transactions for pro shop items
• Process payments accurately, prepare daily reports, monitor cash handling and EDC handling, perform payment reconciliations, investigate and report discrepancies, update client issues and feedback, and coordinate with other departments
• Distribute equipment rentals, manage lost and found items, and coordinate with other departments to ensure smooth day-to-day operations
• Address client concerns and issues promptly and professionally, escalating complex matters to the supervisor or head of reception when necessary

Skills

Front desk operations

Customer service

Administration

Google Workspace

Cash handling

Education

SMA/SMK in related major

Tools

POS system

EDC

Job description

PT. Ligatennis Sports Management is seeking a front-desk receptionist to welcome clients and manage daily operations at a sports facility. You will handle bookings, payments, and inquiries, ensuring the reception area is staffed and presentable at all times.

You will promote services, assist with sales, and coordinate with other departments. Strong communication, administration, and payment handling skills are essential.