Guest Experience Lead - Assistant Front Office Manager

Batiqa; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

BATIQA Surabaya seeks an Assistant Front Office Manager to oversee daily Front Office operations and ensure guest service excellence. You will lead the team, handle inquiries, and coordinate with housekeeping for seamless experiences.

In this role you will manage check-ins/outs, cashiering, and reporting, training staff, and supporting targets and upselling initiatives. Fluency in English is required for written and spoken communication.

Qualifications

• Minimum 2 years of Front Office experience.
• Target oriented with problem solving and strategic thinking.
• Strong leadership and excellent communication skills.
• Fluent in English, written and spoken.

Responsibilities

• Oversee daily Front Office operations and ensure guest service excellence.
• Lead, supervise, and motivate the Front Office team while upholding standards.
• Manage front office in the absence of the Front Office Manager.
• Handle guest inquiries, feedback, and complaints professionally.
• Monitor check-in/check-out, room status, guest accounts, and reports.
• Coordinate with Housekeeping and other departments for seamless experiences.
• Support staff scheduling, briefing, training, coaching, and performance.
• Ensure discipline, grooming, attendance, and service standards.
• Drive upselling and operational efficiency initiatives.
• Operate PowerPro System for transactions, room management, and reporting.

Skills

Leadership

Communication skills

Strategic thinking

Problem solving

Fluent English

Tools

PowerPro System

Job description

BATIQA Surabaya seeks an Assistant Front Office Manager to oversee daily Front Office operations and ensure guest service excellence. You will lead the team, handle inquiries, and coordinate with housekeeping for seamless experiences.

In this role you will manage check-ins/outs, cashiering, and reporting, training staff, and supporting targets and upselling initiatives. Fluency in English is required for written and spoken communication.