Guest Experience Floor Supervisor Bali

Giselle Bali; Provinsi Bali; On-site; IDR 55,800,000 - 83,700,000; Full time

Job summary

Giselle Canggu Bali is seeking a professional and energetic Floor Supervisor to oversee daily restaurant service and ensure an excellent guest experience. The ideal candidate will support the Restaurant Manager in leading the service team and maintaining high service standards.

Responsibilities include supervising floor operations, coordinating between service, bar, and kitchen teams, monitoring guest satisfaction, handling complaints, and ensuring grooming and service standards during shifts.

Qualifications

• 1–2 years experience as Floor Supervisor or Senior Waiter.
• Strong leadership and team coordination.
• Good communication and problem-solving abilities.
• Fluent in English (preferred).
• Able to work in fast-paced environment.
• Positive attitude and customer-oriented mindset.

Responsibilities

• Supervise daily floor operations during service.
• Coordinate service, bar, and kitchen teams for smooth operation.
• Monitor service quality and guest satisfaction.
• Handle guest complaints and special requests professionally.
• Lead and support waiters during peak hours.
• Ensure dining area cleanliness and organization.

Skills

Leadership

Team coordination

Communication

Problem-solving

Customer service

English language

Job description

Giselle Canggu Bali is seeking a professional and energetic Floor Supervisor to oversee daily restaurant service and ensure an excellent guest experience. The ideal candidate will support the Restaurant Manager in leading the service team and maintaining high service standards.

Responsibilities include supervising floor operations, coordinating between service, bar, and kitchen teams, monitoring guest satisfaction, handling complaints, and ensuring grooming and service standards during shifts.