Guest Experience Duty Manager – Resort Operations

Andaz; Provinsi Bali; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

Andaz Bali is seeking a Duty Manager to oversee daily hotel operations and ensure a memorable guest experience. The role requires strong guest-focus, problem solving, and coordination across departments, with proficiency in Opera Cloud, Medallia, and Hotsos. Only Indonesian candidates are eligible to apply.

You will lead cross-functional teams, maintain service standards, and drive smooth operations to support the resort’s premium guest experience.

Qualifications

• Minimum 2 years experience in the same position.
• Well-versed with Opera Cloud, Medallia, Hotsos, as well as other systems and reports.
• Enjoys interaction and naturally well versed with social conversation
• Confident problem solver with guest first mindset while keeping the integrity of the operations intact.
• Well versed in managing different departments relation to achieve result required

Responsibilities

• Oversee daily hotel operations to ensure smooth guest experiences.
• Lead front office and other departments to maintain service standards

Skills

Guest interaction

Problem solving

Operations leadership

Interdepartmental coordination

Tools

Opera Cloud

Medallia

Hotsos

Job description

Andaz Bali is seeking a Duty Manager to oversee daily hotel operations and ensure a memorable guest experience. The role requires strong guest-focus, problem solving, and coordination across departments, with proficiency in Opera Cloud, Medallia, and Hotsos. Only Indonesian candidates are eligible to apply.

You will lead cross-functional teams, maintain service standards, and drive smooth operations to support the resort’s premium guest experience.