Duty Manager — Guest Experience Leader

Renaissance Hotels; Provinsi Bali; On-site; IDR 240,000,000 - 480,000,000; Full time

Job summary

Renaissance Hotels Bali is seeking a Property Manager on Duty to oversee all hotel operations and ensure top-tier hospitality and service. You will represent management in resolving guest or property issues and direct guests in the lobby, acting as the Guest Relations Manager and tracking service issues.

The role requires a high school diploma or GED with 4 years in guest services or a 2-year degree with 2 years in related areas. Located in Bali, reporting to Operations.

Qualifications

• High school diploma or GED; 4 years experience in guest services, front desk, housekeeping, or related area.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in guest services, front desk, housekeeping, or related area.

Responsibilities

• Serves as the property Manager on Duty and oversees all property operations.
• Represents property management in resolving guest or property related situations.
• Manages flow of questions and directs guests within the lobby.
• Serves as Guest Relations Manager and handles tracking of service issues.
• Maintains strong relationships with all departments to support operations and goals.
• Communicates variations to established norms to the appropriate department.
• Sends copy of MOD report to all departments daily.
• Strives to improve service performance and guest satisfaction.

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management or related major

Job description

Renaissance Hotels Bali is seeking a Property Manager on Duty to oversee all hotel operations and ensure top-tier hospitality and service. You will represent management in resolving guest or property issues and direct guests in the lobby, acting as the Guest Relations Manager and tracking service issues.

The role requires a high school diploma or GED with 4 years in guest services or a 2-year degree with 2 years in related areas. Located in Bali, reporting to Operations.