Guest Experience Duty Manager

Hilton; Provinsi Bali; On-site; IDR 80,000,000 - 110,000,000; Full time

Job summary

The Duty Manager assists the Front Office Manager in the administration and management of all Front Office operations at Hilton Bali to ensure profitability, cost control and total guests' satisfaction. This role leads the Welcome Desk and Guest Relations on the front line.

You will supervise daily Front Office activities, monitor reservations, guest profiles, room inventory and billing, and coordinate with Housekeeping, F&B, Finance, Sales and Security to deliver warm, professional service and

Qualifications

• Must read, write, speak and understand English.
• Strong interpersonal and communication abilities.
• Excellent organizational and supervisory skills.
• Ability to work under pressure and resolve conflicts.
• Professionally handle VIP guests and special requests.

Responsibilities

• Manage and oversee daily Front Office operations, ensuring smooth service delivery.
• Act as the Duty Manager and take overall responsibility in the absence of upper management.
• Lead, supervise, coach, and motivate Front Office team members.
• Monitor lobby operations, guest arrivals, departures, room allocation, and billing.
• Ensure warm, personalized, and professional service to all guests, especially VIPs.
• Handle guest complaints promptly and follow up for satisfaction.
• Coordinate with Housekeeping, F&B, Finance, Sales, Reservations, Security and other departments.

Skills

English proficiency

Interpersonal skills

Organizational skills

Communication

Problem solving

Job description

The Duty Manager assists the Front Office Manager in the administration and management of all Front Office operations at Hilton Bali to ensure profitability, cost control and total guests' satisfaction. This role leads the Welcome Desk and Guest Relations on the front line.

You will supervise daily Front Office activities, monitor reservations, guest profiles, room inventory and billing, and coordinate with Housekeeping, F&B, Finance, Sales and Security to deliver warm, professional service and