Guest Experience Captain – Fine Dining Service Lead

Legends Bistro Bar & Sports; Provinsi Bali; Vor Ort; IDR 120.000.000 - 220.000.000; Vollzeit

Zusammenfassung

Legends Bistro Bar & Sports in Bali is seeking an experienced Captain Cruise to lead our front-of-house team and uphold the highest dining standards throughout service. You will oversee wait staff, coordinate with kitchen and bar, and ensure every guest leaves with memorable hospitality.

The role requires at least five years in fine dining or upscale casual settings, strong leadership, and fluency in English; additional Indonesian or Mandarin is a plus.

Qualifikationen

• Minimum 5 years' experience in fine dining or upscale casual restaurant environments in a senior waiting or supervisory role.
• Demonstrated expertise in modern dining service standards and etiquette.
• Exceptional interpersonal and communication skills with the ability to inspire and lead a team.

Aufgaben

• Leading and supervising the waiting staff team to ensure seamless service delivery and consistent quality standards
• Greeting guests warmly and creating a welcoming atmosphere that reflects the Legends Bistro Bar & Sports brand
• Managing the dining room floor, overseeing table assignments, and optimising guest seating arrangements
• Training and mentoring waiting staff on service protocols, menu knowledge, and customer service excellence
• Taking orders, making menu recommendations, and ensuring accurate delivery of food and beverages to tables
• Handling guest enquiries, concerns, and complaints with professionalism and discretion, resolving issues to ensure satisfaction
• Coordinating with the kitchen and bar teams to ensure timely and accurate service
• Maintaining impeccable standards of cleanliness, presentation, and hygiene throughout the dining area
• Managing reservations and walk-in guests to maximise table turnover and revenue
• Assisting with stock management, ensuring adequate supplies of service materials and equipment
• Contributing to a positive team environment and supporting colleagues to deliver exceptional service

Jobbeschreibung

Legends Bistro Bar & Sports in Bali is seeking an experienced Captain Cruise to lead our front-of-house team and uphold the highest dining standards throughout service. You will oversee wait staff, coordinate with kitchen and bar, and ensure every guest leaves with memorable hospitality.

The role requires at least five years in fine dining or upscale casual settings, strong leadership, and fluency in English; additional Indonesian or Mandarin is a plus.