Guest Experience Associate

Pengiklan Anonim; Provinsi Bali; On-site; IDR 43,200,000 - 60,000,000; Full time

Job summary

The Soko Pecatu is seeking a Front Office Staff to warmly greet guests, assist with check-in/check-out, and address inquiries with a professional demeanor. The role requires a welcoming attitude and strong collaboration with other hotel departments.

Ideal candidates have hospitality or customer service experience, excellent communication skills, and fluency in English and Bahasa Indonesia, with the ability to work both independently and as part of a team in a dynamic hotel environment.

Qualifications

• Previous experience in a customer service or hospitality role.
• Excellent communication and interpersonal skills.
• Fluency in English and Bahasa Indonesia.

Responsibilities

• Greeting and welcoming guests in a friendly and professional manner.
• Assisting guests with check-in and check-out procedures.
• Responding to guest inquiries and requests in a timely and efficient manner.
• Maintaining a thorough knowledge of hotel amenities, services, and local attractions.
• Handling guest complaints and concerns with empathy and professionalism.
• Ensuring the front desk area and lobby are well-presented and organised.
• Collaborating with other departments to provide a seamless guest experience.

Skills

Communication

Interpersonal skills

Problem-solving

Decision-making

English

Bahasa Indonesia

Job description

The Soko Pecatu is seeking a Front Office Staff to warmly greet guests, assist with check-in/check-out, and address inquiries with a professional demeanor. The role requires a welcoming attitude and strong collaboration with other hotel departments.

Ideal candidates have hospitality or customer service experience, excellent communication skills, and fluency in English and Bahasa Indonesia, with the ability to work both independently and as part of a team in a dynamic hotel environment.