Front Office

Pengiklan Anonim; Provinsi Bali; On-site; IDR 43,200,000 - 60,000,000; Full time

Job summary

The Soko Pecatu is seeking a Front Office Staff to warmly greet guests, assist with check-in/check-out, and address inquiries with a professional demeanor. The role requires a welcoming attitude and strong collaboration with other hotel departments.

Ideal candidates have hospitality or customer service experience, excellent communication skills, and fluency in English and Bahasa Indonesia, with the ability to work both independently and as part of a team in a dynamic hotel environment.

Qualifications

• Previous experience in a customer service or hospitality role.
• Excellent communication and interpersonal skills.
• Fluency in English and Bahasa Indonesia.

Responsibilities

• Greeting and welcoming guests in a friendly and professional manner.
• Assisting guests with check-in and check-out procedures.
• Responding to guest inquiries and requests in a timely and efficient manner.
• Maintaining a thorough knowledge of hotel amenities, services, and local attractions.
• Handling guest complaints and concerns with empathy and professionalism.
• Ensuring the front desk area and lobby are well-presented and organised.
• Collaborating with other departments to provide a seamless guest experience.

Skills

Communication

Interpersonal skills

Problem-solving

Decision-making

English

Bahasa Indonesia

Job description

Front Office Staff for THE SOKO (Pecatu)

Greeting and welcoming guests in a friendly and professional manner

Assisting guests with check-in and check-out procedures

Responding to guest inquiries and requests in a timely and efficient manner

Maintaining a thorough knowledge of hotel amenities, services, and local attractions

Handling guest complaints and concerns with empathy and professionalism

Ensuring the front desk area and lobby are well-presented and organised

Collaborating with other departments to provide a seamless guest experience

What we're looking for

Previous experience in a customer service or hospitality role

Excellent communication and interpersonal skills

Strong problem-solving and decision-making abilities

Fluency in English and Bahasa Indonesia

Ability to work well in a team and independently

Flexible and adaptable to handle the demands of a dynamic work environment