Front office

PT.Bulan Biru Group; Lombok; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

SUKU Lifestyle Hotel & Villas in Lombok invites a professional Front Office team member to ensure a smooth guest experience. You will manage check-in/check-out, handle reservations and inquiries, and provide personalized service.

The ideal candidate has at least 1 year in a similar role, strong English, and excellent communication. Knowledge of POS and OTAs like Booking.com and Airbnb is a plus; Microsoft Office skills are required. Selong Belanak, Lombok.

Qualifications

• Minimum 1 year of experience in a similar position.
• Proficient spoken and written English.
• Strong communication and customer service skills.
• Knowledge of POS systems and OTA platforms such as Booking.com and Airbnb.
• Basic knowledge of Microsoft Office.
• Friendly, organized and well-presented.
• Positive attitude and team-oriented.

Responsibilities

• Check-in and check-out of guests.
• Handle reservations, requests, and inquiries.
• Provide personalized guest service.
• Coordinate with departments for smooth operations.
• Address guest feedback and resolve issues professionally.

Skills

Guest service

Communication

Customer service

POS systems

OTAs

MS Office

English

Tools

Booking.com

Airbnb

Job description

We are looking for a professional and service-oriented Front Office team member to ensure smooth operations and an exceptional guest experience at SUKU Lifestyle Hotel & Villas.

Key Responsibilities

Manage guest check-in and check-out.

Handle reservations, guest requests, and inquiries.

Provide excellent and personalized guest service.

Coordinate with other departments for smooth daily operations.

Handle guest feedback and resolve issues professionally.

Requirements

Minimum 1 year of experience in a similar position.

Good command of spoken and written English.

Strong communication and customer service skills.

Knowledge of POS systems and OTAs such as Booking.com and Airbnb.

Basic knowledge of Microsoft Office.

Friendly, organized, and well-presented.

Positive attitude and team-oriented.

What We Offer

Competitive salary based on experience.

Supportive and professional working environment.

Opportunities for growth and development.

Work in Selong Belanak, Lombok