Guest Experience Specialist

PT. Turnkey Properties Indonesia (Betterplace Property Management & Real Estate); Provinsi Bali; On-site; IDR 55,800,000 - 100,440,000; Full time

Job summary

PT Turnkey Properties Indonesia (Betterplace Property Management & Real Estate) is seeking a friendly front desk host to greet guests, assist with check-in and check-out, and provide accurate information about hotel services.

You will coordinate with departments to fulfill guest requests, resolve issues promptly, and contribute to ongoing service improvements by building strong guest relationships. English proficiency is required, additional languages are a plus.

Qualifications

• Proven experience in guest services, front office, or customer-facing hospitality roles.
• Strong interpersonal and communication skills.
• Attention to detail and problem-solving abilities.
• English proficiency required; additional languages are a plus.

Responsibilities

• Greet and assist guests with check-in/check-out while ensuring a warm and professional welcome.
• Handle guest inquiries, concerns, and complaints promptly to maintain satisfaction.
• Provide accurate information about hotel services.
• Coordinate with internal departments to fulfill guest requests efficiently.
• Build strong guest relationships and monitor feedback to support continuous service improvement.

Skills

Front desk experience

Guest services

Interpersonal skills

English communication

Customer-facing hospitality

PMS familiarity

Tools

PMS software

Job description

PT Turnkey Properties Indonesia (Betterplace Property Management & Real Estate) is seeking a friendly front desk host to greet guests, assist with check-in and check-out, and provide accurate information about hotel services.

You will coordinate with departments to fulfill guest requests, resolve issues promptly, and contribute to ongoing service improvements by building strong guest relationships. English proficiency is required, additional languages are a plus.