Guest Experience Ambassador - Front Desk

Aksari Luxury Resort & Spa Ubud; Kuta; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

Aksari Luxury Resort & Spa Ubud in Seminyak area is seeking a guest services associate to join our team. You will assist guests, handle inquiries, and provide friendly, professional front desk service to ensure memorable stays.

The ideal candidate has hospitality or tourism experience, excellent English, strong communication, and the ability to multitask in a fast-paced resort environment. This is a full-time position focused on guest satisfaction.

Qualifications

• Experience in customer service or front office preferred.
• Excellent communication and interpersonal skills.
• Fluent in English; other languages a plus.
• Ability to work under pressure in a fast-paced environment.
• Strong organizational and multitasking abilities.

Responsibilities

• Assist guests with inquiries and resolve issues efficiently.
• Deliver exceptional guest experiences and maintain professional demeanor.
• Support front desk activities and guest services.
• Maintain appearance and attitude suitable for a luxury resort.

Skills

Customer service

Front office

Hospitality

Communication

Interpersonal skills

Guest experience

Problem solving

Organizational skills

Multitasking

English proficiency

Education

High school diploma or Bachelor's degree in Hospitality/ Tourism/ Communications or related field

Tools

Microsoft Office

Hotel management systems

Job description

Aksari Luxury Resort & Spa Ubud in Seminyak area is seeking a guest services associate to join our team. You will assist guests, handle inquiries, and provide friendly, professional front desk service to ensure memorable stays.

The ideal candidate has hospitality or tourism experience, excellent English, strong communication, and the ability to multitask in a fast-paced resort environment. This is a full-time position focused on guest satisfaction.