Luxury Guest Relations Lead — Memorable Ubud Experiences

Aman; Indonesia; In loco; IDR 500.000.000 - 900.000.000; Tempo pieno

Descrizione del lavoro

Aman in Bali seeks a Guest Relations Manager at Amandari, Kedewatan, Ubud. You will oversee guest relations, anticipate needs, manage requests and concerns, and ensure that every interaction reflects luxury hospitality, discretion, and genuine Balinese warmth.

You will coordinate with all hotel departments to deliver seamless service, build relationships with guests, and create memorable experiences that exceed expectations. 2–3 years in luxury hospitality and strong English are required.

Competenze

• Diploma or Bachelor's degree in Hospitality Management or related field.
• 2–3 years in Guest Relations, Front Office, or similar luxury guest-facing role.
• Supervisory/managerial experience in a luxury hospitality environment preferred.
• Proficient English (written and spoken).
• Excellent interpersonal and guest-relations skills.
• Strong leadership and problem-solving abilities.
• Detail-oriented with strong organizational skills.
• Ability to build genuine relationships with guests and colleagues.

Mansioni

• Welcome and engage with guests in a warm, professional, and personalized manner throughout their stay.
• Anticipate guest needs and proactively arrange personalized services and experiences.
• Ensure smooth guest experiences from arrival through departure, including VIP stays and special occasions.
• Coordinate with Front Office, Housekeeping, F&B, Spa, and other departments for seamless service.
• Handle guest requests, inquiries, feedback, and complaints promptly and discreetly.
• Maintain accurate guest profiles and update information in the hotel system.
• Follow up with guests after resolution to ensure satisfaction.
• Assist with VIP arrivals, departures, and personalized arrangements.

Conoscenze

Interpersonal skills

Leadership and coaching

Problem-solving

Attention to detail

Guest-relations excellence

Formazione

Diploma or Bachelor's in Hospitality management

2–3 years luxury hospitality experience

Descrizione del lavoro

Aman in Bali seeks a Guest Relations Manager at Amandari, Kedewatan, Ubud. You will oversee guest relations, anticipate needs, manage requests and concerns, and ensure that every interaction reflects luxury hospitality, discretion, and genuine Balinese warmth.

You will coordinate with all hotel departments to deliver seamless service, build relationships with guests, and create memorable experiences that exceed expectations. 2–3 years in luxury hospitality and strong English are required.