Guest Experience Specialist — Front Desk

ibis, ibis Styles, ibis budget; Kota Bandung; On-site; IDR 35,712,000 - 46,872,000; Full time

Job summary

Accor in Bandung is seeking a friendly Guest Service Agent to warmly welcome guests, handle check-ins/outs, and ensure a memorable stay. You will greet regulars, personalise service, and coordinate with other hotel departments to meet guest needs.

This front-of-house role requires morning, evening shifts and weekends, a can-do attitude, and strong communication. You will stay informed about hotel facilities and promotions to build rapport and deliver outstanding hospitality.

Responsibilities

• Providing a high level of customer service
• Recognising and welcoming regular guests
• Providing a personalised service and experience for our guests
• Perform accurate and efficient guest check-in and check-out
• Update and maintain accurate guest details
• Assist with reservation inquiries
• Effectively liaise with other departments to ensure required tasks are completed
• Maintain good communication and work relationships in all hotel areas
• Availability for morning, evening shifts and weekends
• Can-do attitude, friendly and outgoing

Job description

Accor in Bandung is seeking a friendly Guest Service Agent to warmly welcome guests, handle check-ins/outs, and ensure a memorable stay. You will greet regulars, personalise service, and coordinate with other hotel departments to meet guest needs.

This front-of-house role requires morning, evening shifts and weekends, a can-do attitude, and strong communication. You will stay informed about hotel facilities and promotions to build rapport and deliver outstanding hospitality.