Concierge Daily Worker

AccorHotels Indonesia; Jakarta Selatan; On-site; IDR 36,900,000 - 59,040,000; Part time

Job summary

AccorHotels Indonesia is seeking a friendly Concierge (Daily Worker) to join our Front Office team in Jakarta Selatan. The role focuses on guest assistance, information, and service excellence to ensure memorable stays.

You will coordinate with departments, arrange reservations, taxis, and activities, and support VIP guests. Candidates should have high school diploma, strong communication, and flexibility to work weekends and holidays.

Qualifications

• Previous experience in Concierge, Front Office, Guest Relations, or Hospitality is preferred.
• Minimum high school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Good knowledge of local attractions, restaurants, transportation, and tourist destinations is an advantage.
• Good command of English; additional languages are an advantage.
• Friendly, helpful, and professional personality.
• Strong customer service and problem-solving skills.
• Able to work independently and as part of a team.
• Willing to work shifts, weekends, and public holidays.
• Flexible and reliable to work on a Daily Worker basis.

Responsibilities

• Welcome and assist guests in a friendly and professional manner.
• Provide information and recommendations regarding hotel facilities, restaurants, shopping areas, attractions, and local activities.
• Assist guests with transportation arrangements, including taxis, airport transfers, and other transportation services.
• Arrange restaurant reservations, tours, tickets, and other guest activities when requested.
• Assist with luggage and coordinate with the Bell Service team when required.
• Provide directions and local information to help guests navigate the area.
• Handle guest requests and follow up to ensure guest satisfaction.
• Assist VIP guests and provide personalized services according to their needs.
• Coordinate with Front Office, Housekeeping, Food & Beverage, Bell Service, and other departments to fulfill guest requests.
• Maintain updated knowledge of hotel facilities, local attractions, restaurants, transportation, and events.
• Handle guest inquiries and complaints professionally and elevate issues when necessary.
• Maintain accurate records of guest requests and arrangements.
• Ensure the Concierge desk and surrounding area are clean, organized, and presentable.
• Follow hotel policies, procedures, and service standards.
• Support the Front Office team during busy periods and special events.
• Perform other duties assigned by the Concierge Supervisor or Front Office Manager.

Skills

Concierge

Front Office

Guest Relations

Hospitality

English

Interpersonal skills

Customer service

Teamwork

Shift work

Daily Worker basis

Education

High school diploma or equivalent

Job description

Novelty among the top-notch properties of south Jakarta. Conveniently located in the golden triangle area of business, Gatot Subroto. Accessible via Jl. Gatot Subroto and Jl. Kapten Tendean, with direct access to Jakarta inner ring road highway, 10 minutes to Whoosh Halim Station, close to diplomatic establishments and only 35 minutes drive from Soekarno Hatta International Airport. Providing 403 modern and superbly designed rooms, overlooking the glamorous urban scenery, ensuring comfort and serenity.

Beyond its prime location, city views, and modern facilities, the hotel is committed to sustainability through its partnership with Green Key. It supports eco-friendly practices in water, energy, waste, cleaning, and sustainability education.

Job Description

We are looking for a friendly, knowledgeable, and service-oriented Concierge (Daily Worker) to join our Front Office team. The Concierge is responsible for providing personalized assistance and information to guests, helping them make the most of their stay, and ensuring that all guest requests are handled efficiently and professionally.

Key Responsibilities

• Welcome and assist guests in a friendly and professional manner.
• Provide information and recommendations regarding hotel facilities, restaurants, shopping areas, attractions, and local activities.
• Assist guests with transportation arrangements, including taxis, airport transfers, and other transportation services.
• Arrange restaurant reservations, tours, tickets, and other guest activities when requested.
• Assist with luggage and coordinate with the Bell Service team when required.
• Provide directions and local information to help guests navigate the area.
• Handle guest requests and follow up to ensure guest satisfaction.
• Assist VIP guests and provide personalized services according to their needs.
• Coordinate with Front Office, Housekeeping, Food & Beverage, Bell Service, and other departments to fulfill guest requests.
• Maintain updated knowledge of hotel facilities, local attractions, restaurants, transportation, and events.
• Handle guest inquiries and complaints professionally and elevate issues when necessary.
• Maintain accurate records of guest requests and arrangements.
• Ensure the Concierge desk and surrounding area are clean, organized, and presentable.
• Follow hotel policies, procedures, and service standards.
• Support the Front Office team during busy periods and special events.
• Perform other duties assigned by the Concierge Supervisor or Front Office Manager.

Qualifications

• Previous experience in Concierge, Front Office, Guest Relations, or Hospitality is preferred.
• Minimum high school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Good knowledge of local attractions, restaurants, transportation, and tourist destinations is an advantage.
• Good command of English; additional languages are an advantage.
• Friendly, helpful, and professional personality.
• Strong customer service and problem-solving skills.
• Able to work independently and as part of a team.
• Willing to work shifts, weekends, and public holidays.
• Flexible and reliable to work on a Daily Worker basis.

Additional Information

Diversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities. Our ambition is toprovide meaningful employment, a warm and welcoming culture, excellentworking conditions and to promote the development ofall people, including thosewith disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

We are proudly part of Accor hotels, a globally renowned company with strong values and culture. We are the largest hotel company in Asia Pacific, people know and love our brand, and we are positive you will too!

Accor Plus is Asia Pacific's most expansive travel, dining, and lifestyle program. Accor Plus is accepted at over 800 Accor hotels across 18 countries in Asia Pacific. With more than 1,200 employees, 45 offices, and over 400,000 members across the Asia Pacific. Accor Plus offices are located across Australia, New Zealand, Fiji, Singapore, Malaysia, Indonesia, Philippines, India, Thailand, Vietnam and China.

All Applicants must be legally entitled to live and work in Indonesia