Guest-Centric F&B Attendant (Dining & Service)

Novotel Hotels; Makassar; On-site; IDR 55,800,000 - 83,700,000; Full time

Job summary

Novotel Makassar Grand Shayla is seeking a friendly and professional waiter to join our dining team in Makassar. You will greet guests, take accurate orders, recommend menu pairings, and deliver meals with efficiency and warmth. The role requires strong multitasking and a commitment to hospitality.

You will work closely with kitchen, bar, and housekeeping to maintain a polished dining area and ensure guest satisfaction. Flexibility for varied shifts, including evenings and weekends, is essential.

Qualifications

• Proven experience in a waiter, server, or similar food service role.

Responsibilities

• Greet guests warmly, seat them promptly, and provide menus with detailed recommendations.
• Take accurate food and beverage orders with dietary notes.
• Deliver orders efficiently while monitoring table needs.
• Demonstrate knowledge of menu items, ingredients, and wine/beverage pairings.
• Clear and reset tables to service standards.
• Process payments using the POS system accurately.
• Collaborate with kitchen, bar, and housekeeping staff to ensure smooth operations.
• Anticipate guest needs and address concerns empathetically.

Skills

Customer service

Hospitality

Teamwork

Organization

Stamina

Flexibility

Multitasking

Tools

POS system

Job description

Novotel Makassar Grand Shayla is seeking a friendly and professional waiter to join our dining team in Makassar. You will greet guests, take accurate orders, recommend menu pairings, and deliver meals with efficiency and warmth. The role requires strong multitasking and a commitment to hospitality.

You will work closely with kitchen, bar, and housekeeping to maintain a polished dining area and ensure guest satisfaction. Flexibility for varied shifts, including evenings and weekends, is essential.