FB Attendant

NOVOTEL; Makassar; On-site; IDR 33,480,000 - 66,960,000; Full time

Job summary

Novotel Makassar Grand Shayla is seeking a friendly, professional waiter/server to join our dining team. You will greet guests warmly, seat them promptly, and present menus with thoughtful recommendations to enhance their experience.

You will take accurate orders, communicate dietary needs to kitchen and bar, deliver meals efficiently, clear and reset tables, and work closely with colleagues to maintain a spotless, inviting dining area.

Qualifications

• Experience as waiter/server in a professional dining setting.
• Excellent customer service and positive guest interactions.
• Ability to work in a fast-paced environment and manage multiple tables.
• Able to stand for long periods and handle busy shifts.

Responsibilities

• Greet guests with warmth and seating, provide menus with recommendations.
• Take accurate food and beverage orders, note special requests.
• Deliver orders promptly and assist guests as needed.
• Provide menu knowledge including ingredients and pairings.
• Clear and reset tables, maintain a clean dining area.
• Process payments using POS, handle cash and card payments.
• Collaborate with kitchen, bar, housekeeping for smooth service.
• Anticipate guest needs and address concerns with empathy.

Skills

Customer service

Hospitality

Multitasking

Team collaboration

Stamina

Attention to detail

Job description

Company Description

Hotel that makes every moment matter

The centrally-located Novotel Makassar Grand Shayla provides everything the discerning traveller looks for in a hotel. After a day's work in the business centre, or sightseeing around town, reap the benefits of a massage or a dip in the outdoor pool. With 4-star service and first-rate amenities, we have all your needs covered at Novotel.

Job Description

• Greet guests with genuine warmth and enthusiasm, seating them promptly and providing menus with detailed recommendations
• Take accurate food and beverage orders, ensuring all special requests and dietary requirements are clearly communicated to the kitchen and bar teams
• Deliver orders efficiently and professionally, maintaining awareness of table needs and proactively offering assistance
• Demonstrate comprehensive menu knowledge, including ingredients, preparation methods, and wine or beverage pairings, to enhance the guest experience
• Clear tables promptly and reset them to our service standards, maintaining an organized and clean dining area at all times
• Process payments accurately using our point-of-sale system, handling cash and card transactions with integrity and attention to detail
• Collaborate seamlessly with kitchen, bar, and housekeeping staff to ensure smooth operations and exceptional service delivery
• Anticipate guest needs before they're expressed, addressing concerns with empathy and finding creative solutions to any issues that arise

Qualifications

• Proven experience in a waiter, server, or similar food service role in a professional dining environment (preferred)
• Exceptional customer service skills with a genuine passion for hospitality and creating positive guest interactions
• Strong organizational abilities with the capacity to manage multiple tables and prioritize tasks efficiently in a fast-paced setting
• Demonstrated ability to work collaboratively with diverse team members, supporting colleagues and contributing to a positive workplace culture
• Capability to stand for extended periods, move quickly, and carry items safely throughout your shift
• Flexibility to work varied schedules, including evenings, weekends, and holidays as required by business needs