GM, Catering Ops — Lead Large Teams & Client Excellence

Tap Growth ai; Jakarta Pusat; On-site; IDR 1,800,000,000 - 3,200,000,000; Full time

Job summary

Tap Growth ai seeks a results-driven GM Operational (Catering) to lead our Jakarta catering operations. The role focuses on delivering exceptional client satisfaction, managing large teams, and driving process improvements in a hospitality setting.

You will oversee daily operations, implement strategic initiatives, and maintain strict health and safety standards while coordinating with clients, vendors, and internal teams to achieve business goals.

Qualifications

• 10+ years of experience in catering or hospitality operations management.
• Strong leadership and ability to manage large teams.
• Excellent organizational and problem-solving abilities.
• Outstanding communication and interpersonal skills.
• Proven track record in process optimization and client satisfaction.
• Knowledge of industry best practices and safety standards.

Responsibilities

• Oversee daily catering operations to ensure high-quality service and efficiency.
• Develop and implement operational strategies to achieve business goals.
• Build strong relationships with clients, vendors, and internal teams.
• Lead, mentor, and motivate a large team of staff members.
• Drive continuous improvement initiatives across all operational areas.
• Monitor budgets, costs, and resource allocation for optimal performance.
• Ensure compliance with health & safety regulations at all times.

Skills

Leadership

Team management

Problem solving

Communication

Client relationship management

Operational excellence

Safety compliance

Job description

Tap Growth ai seeks a results-driven GM Operational (Catering) to lead our Jakarta catering operations. The role focuses on delivering exceptional client satisfaction, managing large teams, and driving process improvements in a hospitality setting.

You will oversee daily operations, implement strategic initiatives, and maintain strict health and safety standards while coordinating with clients, vendors, and internal teams to achieve business goals.