International Tech Support Specialist (Onsite - Bali)

Teleperformance; Provinsi Bali; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

Teleperformance in Bali, Indonesia seeks an English-speaking International Tech Support Specialist to provide exceptional customer and technical support for clients in the tech industry. This onsite role requires troubleshooting software issues, guiding users to solutions, and delivering a positive user experience.

Responsibilities include handling inquiries via phone, email, live chat, and ticketing systems; resolving software problems promptly; and ensuring timely response and resolution

Qualifications

• Minimum Diploma or Bachelor's Degree in Information Technology, Accounting, Business, or a related field.
• Fluent English communication skills (minimum C1 level), both written and verbal.
• Willing to work permanent night shift.
• Minimum 1+ year of experience in Technical Support or Customer Service supporting software products.
• Familiarity with basic accounting principles and accounting software.
• Experience using ticketing systems, helpdesk tools, and troubleshooting software-related issues.

Responsibilities

• Provide technical support to customers via phone calls, email, live chat, and ticketing systems.
• Troubleshoot and resolve software-related issues in a timely and professional manner.
• Manage and track customer inquiries through helpdesk and ticketing platforms.
• Deliver excellent customer service while meeting response and resolution targets.

Skills

English (C1)

Problem solving

Customer service

Night shift readiness

Education

Diploma or Bachelor's in IT/related

Tools

Ticketing systems

Helpdesk software

Accounting software

Job description

International Tech Support Specialist (Onsite - Bali)

International Tech Support Specialist (Onsite - Bali)

Location

Bali, Indonesia (Fully Onsite)

Job Summary

We are looking for an English speaking Tech Support Specialist to provide exceptional customer and technical support for our client operating within the tech industry. You will troubleshoot product issues, guide customers through solutions, and ensure a positive user experience.

Key Responsibilities

Provide technical support to customers via phone calls, email, live chat, and ticketing systems.

Troubleshoot and resolve software-related issues in a timely and professional manner.

Manage and track customer inquiries through helpdesk and ticketing platforms.

Deliver excellent customer service while meeting response and resolution targets.

Requirements

Minimum Diploma or Bachelor's Degree in Information Technology, Accounting, Business, or a related field.

Fluent English communication skills (minimum C1 level), both written and verbal.

Willing to work permanent night shift.

Minimum 1+ year of experience in Technical Support or Customer Service supporting software products.

Familiarity with basic accounting principles and accounting software.

Experience using ticketing systems, helpdesk tools, and troubleshooting software-related issues.

Strong problem-solving and analytical skills.

Able to work fully onsite in Bali.

Competitive salary package.

Career growth and development opportunities.

Supportive and collaborative work environment.

Opportunity to work with international clients and teams.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• What's your expected monthly basic salary?
• How many years' experience do you have as a Technology Support Specialist?
• Which of the following types of qualifications do you have?
• How many years' experience do you have in a Technical Support Role?
• Which of the following languages are you fluent in?
• How much notice are you required to give your current employer?

Business Support Services 5,001-10,000 employees

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction.

We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction.

We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.

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