IT Helpdesk Team Lead (24/7 Support & Operations)

TELUS Digital; Provinsi Bali; On-site; IDR 536,288,880 - 804,433,321; Full time

Job summary

TELUS Digital in Indonesia, Provinsi Bali, is seeking an experienced IT Support Supervisor to oversee Helpdesk operations. The role involves managing personnel, ensuring customer service excellence, and coordinating with IT management for efficient operations.

The ideal candidate will have a Bachelor's degree in a relevant field and supervisory experience in IT support. Strong communication skills and fluency in English are essential, along with a commitment to TELUS values of customer focus and teamwork.

Qualifications

• 2-3 years IT support experience in a supervisory capacity.
• Working knowledge of IT systems, installation, configuration, maintenance, and repair.
• Skilled technical writer able to document problems and solutions.

Responsibilities

• Manage IT Support / Helpdesk personnel for customer service excellence.
• Ensure timely closure of IT support cases and effective escalation.
• Evaluate personnel performance and provide training and coaching.
• Maintain collaboration with Network and Systems Administration groups.
• Manage desktop software and hardware inventory efficiently.

Skills

Supervisory and people-management skills

Time and project management skills

Excellent oral and written communication skills

Fluency in English

Customer orientation

Education

Bachelor’s Degree in ECE, Computer Engineering, Computer Science, Information Technology

Job description

TELUS Digital in Indonesia, Provinsi Bali, is seeking an experienced IT Support Supervisor to oversee Helpdesk operations. The role involves managing personnel, ensuring customer service excellence, and coordinating with IT management for efficient operations.

The ideal candidate will have a Bachelor's degree in a relevant field and supervisory experience in IT support. Strong communication skills and fluency in English are essential, along with a commitment to TELUS values of customer focus and teamwork.