Global NOC Engineer: Incident Response & Project Support

DCConnect Global Limited; Indonesia; On-site; IDR 120,000,000 - 240,000,000; Full time

Job summary

DCConnect Global Limited is seeking a skilled NOC professional to oversee daily NOC operations and ensure compliance with SOPs. You will manage incident handling from identification through post-incident analysis, perform network surveillance, and troubleshoot events at L2-L3 levels.

The role includes technical support for projects, delivering solutions, and site visits to Indonesia NOC. You will work with a virtual team, provide specialty consultation to peers, and participate in project

Responsibilities

• Oversee NOC department daily operation, ensure NOC team is comply to NOC SOP.
• Responsible for ensuring that incidents are handled effectively and efficiently, from initial identification and triage to resolution and post-incident analysis.
• Handle network surveillance & L2-L3 troubleshooting of the events taking place on the network.
• Perform in-depth, technical presentations and proposals for upcoming and ongoing project delivery.
• Technical support for projects – project preparation, pre-sales technical support, solution development, solution testing with customers, project delivery with a delivery team.
• Actively participate as a specialist on assigned Virtual Team and provides consultative support in your area of specialization to other Systems Engineers.
• Supporting global network, including regular site visit to Indonesia NOC
• Installation and provisioning of equipment in data center
• Other ad hoc duties assigned by your supervisor

Job description

DCConnect Global Limited is seeking a skilled NOC professional to oversee daily NOC operations and ensure compliance with SOPs. You will manage incident handling from identification through post-incident analysis, perform network surveillance, and troubleshoot events at L2-L3 levels.

The role includes technical support for projects, delivering solutions, and site visits to Indonesia NOC. You will work with a virtual team, provide specialty consultation to peers, and participate in project