Global Fare Loading Senior Supervisor

ATI Business Group; Jakarta Pusat; On-site; IDR 320,000,000 - 520,000,000; Full time

Job summary

ATI Business Group is seeking a Fare Loader Senior Supervisor to lead day-to-day fare loading operations for our overseas clients. You will manage a 50+ member team through Team Leaders, ensure data accuracy, and meet client SLAs while driving continuous improvement.

Based in Central Jakarta or BSD City, you will collaborate across operations and with clients, monitor performance metrics, provide coaching, and escalate complex issues to maintain service quality in a dynamic, international

Qualifications

• Bachelor's degree in any major, preferably from a reputable university.
• Minimum 2 years of leadership or supervisory experience, preferably managing large teams.
• Background in travel, airline operations, data entry, or customer-facing operations.
• Fluent in English, CEFR C1.
• Strong analytical, problem-solving, communication, and interpersonal skills.
• Intermediate proficiency in Microsoft Excel, data literacy and data-driven performance management.

Responsibilities

• Oversee daily fare loading operations to ensure accurate and timely loading, updating, and maintenance of fare data in accordance with client requirements, procedures, and SLAs.
• Lead and support Team Leaders in managing daily workloads, team productivity, quality standards, and employee performance and development.
• Monitor operational performance and data accuracy, including productivity, turnaround time, error rates, and SLA achievement, and implement corrective actions where needed.
• Serve as the escalation point for complex fare loading issues, data discrepancies, system-related challenges, and service delivery concerns, ensuring timely investigation and resolution.
• Support the Operations Manager in client communication, operational reporting, performance reviews, and continuous improvement initiatives.
• Identify opportunities to improve operational efficiency by reviewing workflows, strengthening quality controls, and ensuring adherence to client procedures.
• Maintain team engagement and service consistency through effective communication, coaching, and coordination across the operation.

Skills

Leadership

English proficiency

Analytical thinking

Communication

Interpersonal skills

Data-driven

Education

Bachelor's degree

Tools

Microsoft Excel

Job description

ATI Business Group is seeking a Fare Loader Senior Supervisor to lead day-to-day fare loading operations for our overseas clients. You will manage a 50+ member team through Team Leaders, ensure data accuracy, and meet client SLAs while driving continuous improvement.

Based in Central Jakarta or BSD City, you will collaborate across operations and with clients, monitor performance metrics, provide coaching, and escalate complex issues to maintain service quality in a dynamic, international