Senior Global Fare Loading Ops Lead

ATI Business Group; Tangerang Selatan; Presencial; IDR 180.000.000 - 280.000.000; Jornada completa

Descripción de la vacante

ATI Business Group is seeking a Fare Loader Senior Supervisor to lead day-to-day fare loading operations for overseas clients, overseeing 50+ team members via Team Leaders, ensuring SLAs and data accuracy.

You will report to the Manager, drive continuous improvement, support client communications, and coordinate across functions in a fast-paced, 24/7 environment; role requires travel to Central Jakarta and BSD City as needed.

Formación

• Bachelor's degree in any major, preferably from a reputable university.
• Minimum 2 years of leadership or supervisory experience with large teams.
• Background in travel, airline operations, data entry, or customer-facing ops preferred.
• Fluent in English, CEFR level C1.
• Strong analytical, problem-solving, and interpersonal skills.
• Intermediate Excel skills with data literacy.
• Adaptable, with ability to manage competing priorities and changes.
• Professional in communicating with clients and teams.
• Willing to work at Central Jakarta and BSD City as needed.
• Willing to work flexible hours including 24/7 shifts.

Responsabilidades

• Oversee daily fare loading operations to ensure accurate and timely loading per SLAs.
• Lead and support Team Leaders in workloads, productivity, and development.
• Monitor performance and data accuracy; drive corrective actions as needed.
• Escalation point for complex fare loading issues and data discrepancies.
• Support Operations Manager in client comms, reporting, and improvements.
• Identify opportunities to improve efficiency by reviewing workflows and controls.
• Maintain team engagement and service consistency through coaching.

Conocimientos

Leadership

Data analysis

Communication

Interpersonal skills

English (CEFR C1)

Educación

Bachelor's degree

Herramientas

Microsoft Excel

Descripción del empleo

ATI Business Group is seeking a Fare Loader Senior Supervisor to lead day-to-day fare loading operations for overseas clients, overseeing 50+ team members via Team Leaders, ensuring SLAs and data accuracy.

You will report to the Manager, drive continuous improvement, support client communications, and coordinate across functions in a fast-paced, 24/7 environment; role requires travel to Central Jakarta and BSD City as needed.