Global Enterprise Customer Success Manager – Remote

Pt Fiber Networks Indonesia; Cirebon; Remote; IDR 334,800,000 - 502,200,000; Full time

Benefits offered by this job

Health insurance

Generous paid time off

Performance-based bonuses

Job summary

Pt Fiber Networks Indonesia is seeking a Remote Customer Success Manager to oversee global enterprise accounts from anywhere in Indonesia. You will drive adoption, retention, and expansion, serving as the main liaison with senior executives and coordinating with Sales, Product, and Support teams.

The role requires 3+ years in customer success or account management in B2B SaaS, strong communication skills, and proficiency with Salesforce.

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or related field.
• 3+ years in Customer Success, Account Management, or similar client-facing role in B2B SaaS.
• Proven enterprise-level account management, retention and expansion success.
• Excellent communication, presentation, and interpersonal skills with executives.
• understanding of SaaS business models and customer lifecycle management.
• Proficiency with CRM software (Salesforce) and CS platforms.

Responsibilities

• Manage a portfolio of global enterprise clients as primary contact.
• Develop proactive success plans to achieve client outcomes.
• Drive product adoption, engagement, and satisfaction among stakeholders.
• Monitor client health metrics and address retention risks.
• Identify opportunities for account expansion and upsell/cross-sell revenue.
• Conduct regular business reviews (QBRs) to demonstrate value.
• Collaborate with Sales, Product, and Support for seamless experience.
• Gather client feedback and translate into product/service improvements.
• Onboard new clients effectively for long-term success.
• Educate clients on new features and best practices.

Skills

Communication

CRM proficiency

SaaS knowledge

Account management

Stakeholder management

Education

Bachelor's degree in Business/Marketing/Communications

Tools

Salesforce

Job description

Pt Fiber Networks Indonesia is seeking a Remote Customer Success Manager to oversee global enterprise accounts from anywhere in Indonesia. You will drive adoption, retention, and expansion, serving as the main liaison with senior executives and coordinating with Sales, Product, and Support teams.

The role requires 3+ years in customer success or account management in B2B SaaS, strong communication skills, and proficiency with Salesforce.