On-Site Account Manager — Fiber Services & Growth

PT Fiber Networks Indonesia; Surakarta; Vor Ort; IDR 180.000.000 - 280.000.000; Vollzeit

Zusammenfassung

PT Fiber Networks Indonesia is seeking an Account Manager to join our Surakarta team. This full-time, on-site role focuses on managing and growing relationships with business and residential customers, handling service inquiries, and leading contract discussions.

You will coordinate with technical, operations, and finance teams to ensure timely service delivery, monitor account performance, pursue renewals, and explore upsell opportunities while maintaining meticulous CRM records.

Qualifikationen

• Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent practical experience.
• Comfort working on-site in Surakarta, with flexibility to attend client meetings and events as needed.

Aufgaben

• Manage and grow relationships with business and residential customers.
• Act as the main point of contact for service inquiries and contract discussions.
• Coordinate with internal technical and operations teams to ensure timely service delivery.
• Prepare proposals and track renewals; identify upsell and cross-sell opportunities.
• Maintain accurate CRM records and prepare regular reports.
• Participate in customer meetings and presentations and collaborate to improve processes.

Kenntnisse

Customer relationships

Account management

Sales experience

Data interpretation

CRM software

Cross-functional teamwork

Ausbildung

Bachelor's degree

Tools

CRM software

Jobbeschreibung

PT Fiber Networks Indonesia is seeking an Account Manager to join our Surakarta team. This full-time, on-site role focuses on managing and growing relationships with business and residential customers, handling service inquiries, and leading contract discussions.

You will coordinate with technical, operations, and finance teams to ensure timely service delivery, monitor account performance, pursue renewals, and explore upsell opportunities while maintaining meticulous CRM records.