English Customer Service Agent (Online Travel Agent)

Concentrix; Jakarta Pusat; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

Concentrix in Jakarta is seeking an English Customer Service Agent to provide live chat support for European and US travelers, handling flights, hotels, and bookings.

Role requires excellent English, 1+ year in CX, and willingness to work a 24/7 night shift on a 5-day week, based in Jakarta. Join a dynamic, multinational team delivering high-quality travel support.

Qualifications

• Proficient in written and spoken English (B2 or higher).
• At least 1 year in customer service, travel or live chat preferred.
• Ability to multitask and resolve issues promptly.
• Great attention to detail and accuracy.
• Comfortable with rotational 24/7 night shift schedules.

Responsibilities

• Provide live chat support to European and US travelers for flights and hotel bookings.
• Manage reservations, ticketing, and hotel bookings.
• Handle modifications and cancellations efficiently.
• Resolve customer issues and maintain high service quality.
• Maintain satisfaction levels across interactions.

Skills

Excellent English

1+ year experience

Strong problem-solving

Multitasking

Attention to detail

Night shifts

5 days a week

Jakarta locality

Job description

Elevate your customer service career with a leading Online Travel Agency (OTA) in Jakarta! We're seeking an English Customer Service Agent to provide essential live chat support to our European and US travelers, handling everything from flights to hotel bookings. If you're an English communication pro and ready for a rewarding role with night shift work.

Job Description:

• Provide live chat support to customers from Europe and the US, assisting with travel inquiries.
• Manage and process reservations, including flight ticket and hotel bookings.
• Handle booking modifications and cancellations efficiently and accurately.
• Resolve customer issues and provide solutions to ensure a smooth travel experience.
• Maintain a high level of customer satisfaction and service quality.

Requirements:

• Excellent English proficiency (minimum B2 level), both written and verbal.
• Minimum 1 year of experience in a customer service role, preferably within the travel industry or a live chat environment.
• Strong problem-solving and multitasking abilities.
• Exceptional attention to detail and accuracy.
• Comfortable working on a rotational 24/7 shift schedule, with a primary focus on night shifts to support European and US time zones.
• Willingness to work 5 days a week.
• Based in or willing to relocate to Jakarta.

Why Join Us?

• Be part of a rapidly growing global player in online travel.
• Opportunity to work with international customers and diverse travel needs.
• Competitive salary and attractive benefits package.
• Dynamic, supportive, and multicultural work environment in Jakarta.
• Career growth and professional development opportunities.