GENERAL MANAGER

Marclan International; Provinsi Bali; On-site; IDR 1,200,000,000 - 1,800,000,000; Full time

Job summary

Marclan International operates Swarga Suites Bali Berawa, a prestigious 5-star resort in Bali, seeking a General Manager to lead its next chapter of transformation. The role demands seasoned hospitality leadership, a track record in resort operations, and the ability to drive performance while elevating guest experiences.

The successful candidate will oversee all departments, guide renovations or repositioning, and partner with corporate teams to plan budgets, strategies, and long-term growth,

Qualifications

• Bachelor's degree in hospitality management, Business Administration, or related field.
• Minimum of 5 years of work experience in the same position, preferably with strong 5-star resort experience.
• Proven experience in hotel renovation, refurbishment, transformation, new opening, or pre-opening projects.
• Strong understanding of hotel operations and cross-functional leadership.

Responsibilities

• Lead and oversee the overall operation and performance of the resort, ensuring high standards of service, quality, and guest satisfaction.
• Drive commercial performance across Rooms, F&B, and other revenue-generating areas.
• Take full accountability for achieving and, where possible, exceeding the approved annual financial budget and key business targets, including revenue, profitability, cost management, and overall financial performance.
• Lead and manage the hotel team, fostering a culture of accountability, collaboration, service excellence, and continuous improvement.
• Ensure the resort consistently delivers its brand promise and creates memorable guest experiences.
• Work closely with the corporate team to develop and execute business strategies, budgets, and operational plans.
• Lead the property through renovation, refurbishment, repositioning, or transformation projects, with minimal disruption to operations and a successful outcome.
• Collaborate closely with Engineering, Projects, Operations, Sales & Marketing, and other stakeholders during renovation or development phases.
• Maintain strong relationships with owners, guests, business partners, vendors, and other key stakeholders.
• Identify opportunities to improve operational efficiency, profitability, guest satisfaction, and overall asset value.

Skills

Leadership

Strategic thinking

Stakeholder management

Guest experience focus

Operational excellence

Financial acumen

Education

Bachelor's degree in hospitality management or related field

Job description

Marclan International is seeking an exceptional and inspiring General Manager to lead Swarga Suites Bali Berawa, a distinctive 5-star resort in Bali, into its next chapter transformation. This is an exciting opportunity for a seasoned hospitality leader who understands the art of resort operations, commercial performance, and creating memorable guest experiences. The ideal candidate will bring a proven track record in 5-star hospitality, strong leadership presence, and the ability to lead a property through renovation, repositioning, or a new phase of its journey, while inspiring teams and elevating the overall guest experience.

Key responsibilities

Lead and oversee the overall operation and performance of the resort, ensuring high standards of service, quality, and guest satisfaction.

Drive commercial performance across Rooms, F&B, and other revenue-generating areas.

Take full accountability for achieving and, where possible, exceeding the approved annual financial budget and key business targets, including revenue, profitability, cost management, and overall financial performance.

Lead and manage the hotel team, fostering a culture of accountability, collaboration, service excellence, and continuous improvement.

Ensure the resort consistently delivers its brand promise and creates memorable guest experiences.

Work closely with the corporate team to develop and execute business strategies, budgets, and operational plans.

Lead the property through renovation, refurbishment, repositioning, or transformation projects, with minimal disruption to operations and a successful outcome.

Collaborate closely with Engineering, Projects, Operations, Sales & Marketing, and other stakeholders during renovation or development phases.

Maintain strong relationships with owners, guests, business partners, vendors, and other key stakeholders.

Identify opportunities to improve operational efficiency, profitability, guest satisfaction, and overall asset value.

About you

Bachelor's degree in hospitality management, Business Administration, or a related field.

Minimum of 5 years of work experience in the same position, preferably with strong 5-star resort experience.

Proven experience in hotel renovation, refurbishment, transformation, new opening, or pre-opening projects.

Strong understanding of hotel operations with the ability to oversee all departments and drive cross-functional performance.

Rooms Division or F&B operational background will be considered an advantage.

Strong commercial understanding with the ability to balance guest experience, operational excellence, and financial performance.

Excellent communication, interpersonal, and stakeholder-management skills.

Strong business acumen, strategic thinking, and hands-on leadership approach.