General Manager

Murex Resort; Manado; On-site; IDR 700,000,000 - 1,100,000,000; Full time

Job summary

Murex Resort in Manado, Indonesia seeks a day-to-day leader to oversee guest experience, front office, service standards, F&B, housekeeping, and property presentation. The GM will lead hospitality teams, drive training and development, ensure safety and budget controls, and coordinate with Finance, Dive Center, Reservations and Marketing teams.

The ideal candidate has senior management experience in quality resorts, strong knowledge of operations across departments, and a proven ability to lead

Qualifications

• Senior management experience in a quality resort, hotel or hospitality operation.
• Strong knowledge of rooms, food and beverage, guest service and property operations.
• Proven leadership of multicultural teams with a fair and consistent management style.
• Sound financial and commercial judgement, strong organization and a practical approach to solving problems.
• Excellent guest-relations and communication skills, including strong written and spoken English.
• Willingness to dive and snorkel as part of the role is required.
• Experience in Indonesia, Southeast Asia, boutique resorts or remote destinations is an advantage.
• Bahasa Indonesia is highly valued.
• Knowledge of dive tourism is beneficial.

Responsibilities

• Guest experience, guest communications, front office and service standards.
• Food and beverage, housekeeping, laundry, maintenance and property presentation.
• Hospitality-team leadership, training and development.
• Safety, security and emergency preparedness.
• Budgets, cost control and operating performance.
• Effective coordination with the separately managed Finance, Dive Center, Reservations and Marketing teams.

Skills

Leadership

Guest service

English proficiency

Multicultural team leadership

Job description

As a visible, day-to-day leader, the General Manager will be accountable for guest experience, guest communications, front office and service standards; food and beverage, housekeeping, laundry, maintenance and property presentation; hospitality-team leadership, training and development; safety, security and emergency preparedness; budgets, cost control and operating performance; and effective coordination with the separately managed Finance, Dive Center, Reservations and Marketing teams.

Key responsibilities

• Guest experience, guest communications, front office and service standards
• Food and beverage, housekeeping, laundry, maintenance and property presentation
• Hospitality-team leadership, training and development
• Safety, security and emergency preparedness
• Budgets, cost control and operating performance
• Effective coordination with the separately managed Finance, Dive Center, Reservations and Marketing teams

About you

• Senior management experience in a quality resort, hotel or hospitality operation
• Strong knowledge of rooms, food and beverage, guest service and property operations
• Proven leadership of multicultural teams, with a fair and consistent management style
• Sound financial and commercial judgement, strong organization and a practical approach to solving problems
• Excellent guest-relations and communication skills, including strong written and spoken English
• Willingness to dive and snorkel as part of the role is required
• Experience in Indonesia, Southeast Asia, boutique resorts or remote destinations is an advantage
• Bahasa Indonesia is highly valued
• Knowledge of dive tourism is beneficial

About us

• Murex is a respected family-owned company with a supportive ownership team.
• Senior leadership role in a respected family-owned company
• Supportive ownership team
• Opportunity to develop Indonesian employees and future managers
• Competitive compensation package appropriate to the successful candidate's experience