GCCO Executive Arabic speaking

Hotelbeds Group; Bangkok; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

HBX Group is seeking a dedicated Customer Service Representative to handle client queries via phone and email, ensuring courteous, proactive service and timely resolution of issues.

Fluency in Arabic and English, a hospitality-related degree, and experience in a large call center are preferred. This role involves shift work within a diverse, multicultural environment across our global operations.

Qualifications

• Service-oriented and eager to help customers.
• Excellent interpersonal, verbal and written communication.
• Fluent in Arabic and English.
• University graduate in Hospitality/Tourism or related field.
• Experience in a large call center is preferred.

Responsibilities

• Provide excellent customer service.
• Attend client queries via phone and email, be proactive and courteous.
• Resolve client requests and complaints promptly per policies and guidelines.
• Promote goodwill and maintain strong client relationships.
• Identify opportunities for service improvements.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Time management

Teamwork

Arabic language

English language

Education

Hospitality/Tourism degree or diploma

Job description

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.JOB DESCRIPTION:About Us:HBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality.Key Responsibilities:Provide excellent customer service.Attend client queries through phone calls and emails, by being proactive, courteous, friendly, and helpful.Ensure that all client requests, issues and complaints are resolved promptly and accurately, per defined policies, guidelines, terms and conditions.Promote goodwill when dealing with clients and internal sales teams, maintain good client relationships, achieve high level of client satisfaction, and retain client loyalty.Act and suggest on improvement opportunities identified during daily work.Key skills, experience and qualifications requirements:Service-oriented and interested in the function of customer service.Enthusiastic, self-motivated individual with excellent interpersonal skills and verbal / written communication skills.Fluent in Arabic and excellent in English.Excellent time management skills with the ability to work well under pressure in a fast paced environment.Proactive, driving for result and teamwork spirit.University graduate or recognized diploma in a field of Hospitality and Tourist or any related field.Preferred candidates should have some work experience in a large call center environment.Able to work in shiftsAt HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.As well as an attractive benefits package you will be able to work:Within an innovative, engaging and multicultural environment.Have the opportunity to build strong and lasting business relationships and friendships from around the world.Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.