Global Chief Commercial Officer

Hotelbeds Group; Bangkok; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

HBX Group is seeking a dedicated Customer Service Representative to handle client queries via phone and email, ensuring courteous, proactive service and timely resolution of issues.

Fluency in Arabic and English, a hospitality-related degree, and experience in a large call center are preferred. This role involves shift work within a diverse, multicultural environment across our global operations.

Qualifications

• Service-oriented and eager to help customers.
• Excellent interpersonal, verbal and written communication.
• Fluent in Arabic and English.
• University graduate in Hospitality/Tourism or related field.
• Experience in a large call center is preferred.

Responsibilities

• Provide excellent customer service.
• Attend client queries via phone and email, be proactive and courteous.
• Resolve client requests and complaints promptly per policies and guidelines.
• Promote goodwill and maintain strong client relationships.
• Identify opportunities for service improvements.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Time management

Teamwork

Arabic language

English language

Education

Hospitality/Tourism degree or diploma

Job description

HBX Group is seeking a dedicated Customer Service Representative to handle client queries via phone and email, ensuring courteous, proactive service and timely resolution of issues.

Fluency in Arabic and English, a hospitality-related degree, and experience in a large call center are preferred. This role involves shift work within a diverse, multicultural environment across our global operations.