Associate, Game Operations

PT. Garena Indonesia; Jakarta Barat; On-site; IDR 240,000,000 - 360,000,000; Full time

Job summary

Garena Indonesia is seeking a proactive Live Operations & Publishing Lead to manage launching multiple mini-games and build end-to-end publishing flows in Jakarta. You will coordinate with developers, marketing, moderators, and other stakeholders to ensure smooth releases and robust live-ops campaigns.

You will design live-operations plans, monitor performance, and drive player engagement through events, updates, and community initiatives.

Qualifications

• Bachelor's degree or higher in Business, Marketing, Engineering, or a related field.
• Interest in UGC game communities is mandatory.
• Strong communication and stakeholder-management skills.
• Excellent time management, prioritization, and attention to detail.
• Ability to manage several games, deadlines, and campaigns at the same time.
• Hands-on, adaptable, and comfortable building new processes from scratch.
• User-driven mindset with the ability to turn player feedback and performance insights into action.

Responsibilities

• Publish and launch multiple mini-games simultaneously.
• Build launch schedules and release checklists.
• Coordinate with developers, marketing, moderators, and stakeholders for timely releases.
• Establish live-operations plans including events, content updates, campaigns, and engagement activities.
• Plan promotional campaigns across in-game placements, social media, and community channels.
• Grow game communities with moderators and gather player feedback.
• Monitor game performance, player behavior, and community sentiment to identify improvements.
• Handle launch issues and urgent escalations.
• Document best practices and improve publishing and live-operations workflows.

Skills

UGC communities

Stakeholder management

Time management

Multitasking

Process design

User feedback

Education

Bachelor's degree or higher in Business/Marketing/Engineering

Job description

• Manage the publishing and launching of multiple mini-games simultaneously.
• Build and maintain launch schedules, operational processes, and release checklists.
• Coordinate with developers, creators, marketing teams, moderators, and other stakeholders to ensure smooth and timely releases.
• Establish each game's live-operations plan from the ground up, including events, content updates, campaigns, and player-engagement activities.
• Plan and execute promotional campaigns across in-game placements, social media, and community channels.
• Build and grow game communities while working closely with moderators to maintain consistent engagement and gather player feedback.
• Monitor game performance, player behavior, and community sentiment to identify opportunities for improvement.
• Handle launch issues, operational risks, and urgent escalations efficiently.
• Document best practices and continuously improve publishing and live-operations workflows.

Job Requirements

• Bachelor's degree or higher in Business, Marketing, Engineering, or a related field.
• Interest in UGC game communities is mandatory.
• Strong communication and stakeholder-management skills.
• Excellent time management, prioritization, and attention to detail.
• Ability to manage several games, deadlines, and campaigns at the same time.
• Hands-on, adaptable, and comfortable building new processes from scratch.
• User-driven mindset with the ability to turn player feedback and performance insights into action.

Unlock job insights

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Computer Software & Networking 101-1,000 employees

Headquartered in Singapore, Garena was founded in 2009 by Forrest Li and his friends as they aspired to transform their passion for entrepreneurship into a great company. Forrest named the company "Garena," a play on the words "global arena". Since its inception, Garena has seen unprecedented growth and become a leading platform provider for online and mobile entertainment and communication across Southeast Asia, Taiwan and Hong Kong, serving millions of users.

In 2010, Garena launched its first product, Garena+, an online game and social platform for people to meet, chat and play games with each other. By combining a communications tool with compelling digital content, Garena re-invented the business model for online games in Southeast Asia and created a true platform with strong network effects. Since its launch, many premium micro-transaction based online games have been exclusively available on Garena+ including three of the most popular titles in Southeast Asia: League of Legends, Heroes of Newerth, and FIFA Online 3.

Since then, Garena has steadily innovated by adding successful extensions to its original platform:

In 2012, Garena launched TalkTalk, a highly engaging real-time voice and video communication platform.

In 2013, it launched BeeTalk, the first indigenous mobile social network in Southeast Asia. The BeeTalk mobile app helps people create new relationships and join communities based on locations and interests. It has become one of the most popular and fastest growing apps in the region.

Most recently, in 2014 it launched AirPay, one of Southeast Asia's fastest growing payments networks and a key tool for bridging the 'digital divide' to provide accessible financial services in emerging markets. Garena users can pay for online games, telephone bills, utilities, and e-commerce transactions on the AirPay network - regardless of whether they have a bank account or credit card.

The combination of PC and mobile, content and communications, and microtransactions and payments is the foundation of Garena's compelling value proposition to both its millions of users and its trusted content and e-commerce partners.

Headquartered in Singapore, Garena was founded in 2009 by Forrest Li and his friends as they aspired to transform their passion for entrepreneurship into a great company. Forrest named the company "Garena," a play on the words "global arena". Since its inception, Garena has seen unprecedented growth and become a leading platform provider for online and mobile entertainment and communication across Southeast Asia, Taiwan and Hong Kong, serving millions of users.

In 2010, Garena launched its first product, Garena+, an online game and social platform for people to meet, chat and play games with each other. By combining a communications tool with compelling digital content, Garena re-invented the business model for online games in Southeast Asia and created a true platform with strong network effects. Since its launch, many premium micro-transaction based online games have been exclusively available on Garena+ including three of the most popular titles in Southeast Asia: League of Legends, Heroes of Newerth, and FIFA Online 3.

Since then, Garena has steadily innovated by adding successful extensions to its original platform:

In 2012, Garena launched TalkTalk, a highly engaging real-time voice and video communication platform.

In 2013, it launched BeeTalk, the first indigenous mobile social network in Southeast Asia. The BeeTalk mobile app helps people create new relationships and join communities based on locations and interests. It has become one of the most popular and fastest growing apps in the region.

Most recently, in 2014 it launched AirPay, one of Southeast Asia's fastest growing payments networks and a key tool for bridging the 'digital divide' to provide accessible financial services in emerging markets. Garena users can pay for online games, telephone bills, utilities, and e-commerce transactions on the AirPay network - regardless of whether they have a bank account or credit card.

The combination of PC and mobile, content and communications, and microtransactions and payments is the foundation of Garena's compelling value proposition to both its millions of users and its trusted content and e-commerce partners.