Frontliner (Purwokerto)

PT Bank Multiarta Sentosa; Purwokerto; On-site; IDR 39,060,000 - 55,800,000; Full time

Job summary

PT Bank Multiarta Sentosa is seeking a Front/Back Office professional to build strong customer relationships, provide product information, and manage account openings in Purwokerto. The role emphasizes precise data handling, compliance, and efficient service across front-line and back-office duties.

The candidate should have a D3 diploma with a solid GPA and at least 3 years in banking frontliner roles, with strong communication and organizational skills. Placement is Purwokerto.

Qualifications

• Minimum Diploma’s Degree (D3) with GPA ≥ 3.00.
• At least 3 year of working experience in banking frontliner roles.
• Excellent interpersonal and communication skills.
• Well-organized and detail-oriented in administrative duties.

Responsibilities

• Maintain and build good relationships with customers.
• Introduce and offer accurate information about the bank’s products and services.
• Open and close customer accounts.
• Handle inquiries and transactions to ensure quality service.
• Support daily back-office operations and data accuracy.
• Perform data entry, document verification, and transaction processing.
• Ensure data compliance with internal policies and regulations.
• Coordinate with related units to support branch operations.
• Assist in preparing internal reports and monitoring performance.

Skills

Customer service

Interpersonal skills

Data entry

Education

Diploma (D3)

Job description

Maintain and build good relationships with customers.

Introduce and offer accurate information about the bank’s products and services to customers.

Responsible for the opening and closing of customer accounts.

Handle customer inquiries and transactions efficiently to ensure excellent service quality.

Back Office

Support daily operational activities to ensure smooth and accurate banking processes.

Handle administrative tasks such as data entry, document verification, and transaction processing.

Ensure the accuracy and completeness of customer and transaction data in accordance with internal policies and regulations.

Coordinate with related units to support branch operational needs.

Assist in preparing internal reports and monitoring operational performance.

Qualifications:

Minimum Diploma’s Degree (D3) with GPA ≥ 3.00.

At least 3 year of working experience as Frontliner (CS/Teller/Operational Role) in the banking industry.

Nice personality and eager to learn new things.

Excellent interpersonal and communication skills.

Well-organized, detail-oriented, and excellent in administrative duties.

Placement: Purwokerto.