Front Office Supervisor: Guest Experience in Nusa Penida

Nusa Penida; Batukandik; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

Hotel Arsa Santhi Nusa Penida seeks a Front Office Supervisor to lead daily Front Office operations with a strong focus on guest satisfaction, online reviews, and hotel reputation on Google and Tripadvisor.

Responsibilities include ensuring smooth check-in/check-out, handling reservations, requests, and complaints with friendly, fast, and professional service. You will monitor reviews and coach the Front Office team to maintain high service standards in Bali.

Qualifications

• Minimum 1 year experience as Front Office Supervisor or equivalent position in a hotel.
• Experience in a hotel/resort, leisure destination is an advantage.
• Strong leadership and problem-solving abilities.
• Service and guest satisfaction oriented.
• Able to handle complaints calmly and professionally.
• Familiarity with Google Reviews, Tripadvisor, OTA reviews, and online reputation management is an advantage.
• Computer and hotel system skills.
• Willing to work in Nusa Penida, Bali.
• Able to be a role model for the team in providing excellent service.

Responsibilities

• Lead and supervise daily Front Office operations.
• Ensure check-in, check-out, reservation, guest request, and complaint handling processes run smoothly.
• Ensure every guest receives friendly, fast, professional, and personal service.
• Proactively engage with guests to increase satisfaction.
• Follow up on guest feedback during their stay and handle complaints quickly and professionally.
• Help improve positive reviews and hotel ratings on Google and Tripadvisor through excellent guest experience.
• Monitor guest reviews regularly and coordinate with relevant departments to follow up on feedback.
• Identify potential issues that could lead to negative reviews and take action before guest check-out.
• Provide briefing and coaching to Front Office team on service standards and guest experience.
• Create reports and evaluations on guest feedback, complaints, and online reputation.

Skills

Leadership

Guest satisfaction

Problem solving

Customer service

Communication

Tools

Hotel PMS

Job description

Hotel Arsa Santhi Nusa Penida seeks a Front Office Supervisor to lead daily Front Office operations with a strong focus on guest satisfaction, online reviews, and hotel reputation on Google and Tripadvisor.

Responsibilities include ensuring smooth check-in/check-out, handling reservations, requests, and complaints with friendly, fast, and professional service. You will monitor reviews and coach the Front Office team to maintain high service standards in Bali.