Front Office Staff

Siloam Hospitals Group; Tangerang; On-site; IDR 44,640,000 - 72,540,000; Full time

Job summary

Siloam Hospitals Lippo Village in Tangerang is seeking a receptionist to assist visitors, direct them to the right contacts, and maintain front desk operations. The role involves supervising staff such as receptionists, security, and call center agents, ensuring timely patient-centered service, and addressing complaints and requests with professionalism.

The position is based on-site at a hospital setting under an outsourced provider, focusing on quality customer care and efficient front desk

Qualifications

• Bachelor degree in Healthcare Administration, Business Administration, or related field.
• Strong interpersonal and communication skills with patients and staff.
• Experience with EHR systems and Microsoft Office.
• Ability to work in a fast-paced hospital front desk environment.
• Professionalism and empathy in patient interactions.
• Willingness to work in outsourced setting at Lippo Village location.

Responsibilities

• The receptionist's goal is to handle any questions visitors have, and put them in first contact with relevant people within the hospital.
• Ensure the front desk is tidy and has all necessary stationery and materials (e.g. pens, forms and informative leaflets).
• Train, supervise and support company staff, including receptionists, security guards and call center agents.
• Ensure timely and accurate customer service.
• Handle specific customer complaints and requests.

Skills

Excellent interpersonal skills

Exceptional customer service and Empa

Ability to handle fast-paced env

Strong communication skills

Education

Bachelor Degree in Healthcare Administration or Business Administration

Tools

EHR systems

Microsoft Office (Excel, Word)

Front office software

Job description

Siloam Hospitals Group (Siloam) is Indonesia’s most progressive and innovative healthcare provider that has set the benchmark for high quality healthcare services in Indonesia. Siloam’s medical team of more than 500 general practitioners, 2,200 specialist doctors, and 9,000 nurses, allied health, and support staff, offers international quality healthcare services to nearly two million patients annually.

With equal access to medical care in Indonesia still a challenge, Siloam’s business strategy allows its hospital to operate on a lower cost based on economic of scale. Hence, Siloam is able to increase affordability from all socio-economic backgrounds and provide access to quality and affordable healthcare all over Indonesia. The company’s vision of International quality, reach, scale, and godly compassion establishes the platform for Siloam to respond to the dynamic social transformation in Indonesia.

Job Description

• The receptionist's goal is to handle any questions visitors have, and put them in first contact with relevant people within the hospital.
• Ensure the front desk is tidy and has all necessary stationery and materials (e.g. pens, forms and informative leaflets).
• Train, supervise and support company staff, including receptionists, security guards and call center agents.
• Ensure timely and accurate customer service.
• Handle specific customer complaints and requests.

Qualifications

• Minimum Bachelor Degree from Healthcare Administration, Business Administration, or any related major
• Excellent interpersonal skills with the ability to provide exceptional customer service and handle patient interactions with professionalism and empathy.
• Familiarity with front office management software, electronic health records (EHR) systems, and Microsoft Office Suite (especially Excel and Word).
• Familiarity with front office management software, electronic health records (EHR) systems, and Microsoft Office Suite (especially Excel and Word).
• Ability to handle a fast-paced environment and adapt to changing circumstances or unexpected challenges.

Additional Information

Will be hired under an outsourced third party and being placed in Siloam Hospitals Lippo Village