Front Office Staff

PT NXT LVL SPORTS ASIA; Provinsi Bali; Vor Ort; IDR 39.060.000 - 72.540.000; Vollzeit

Zusammenfassung

PT NXT LVL SPORTS ASIA mencari Front Office Staff untuk Nomads Padel Village di Bali. Anda akan menyambut tamu, menjawab pertanyaan, mengelola pemesanan fasilitas, dan membantu proses check-in/check-out dalam lingkungan olahraga & gaya hidup yang dinamis.

Kandidat ideal memiliki kemampuan komunikasi yang kuat, pengalaman minimal 1 tahun di posisi terkait, serta kemampuan mengelola beberapa tugas secara efisien. Posisi ini membutuhkan kerja shift, termasuk akhir pekan.

Qualifikationen

• Pengalaman 1 tahun di Front Office, Resepsi, Layanan pelanggan atau posisi terkait.
• Minimal lulusan SMA/SMK, Diploma menjadi nilai tambah di bidang Perhotelan/Tourisme/Admin.
• Keterampilan komunikasi bahasa Inggris baik lisan maupun tulisan.
• Keterampilan layanan pelanggan yang ramah, profesional, dan responsif.

Aufgaben

• Sambut tamu, member, dan pengunjung dengan sopan dan profesional.
• Tangani pertanyaan melalui walk-in, telepon, WhatsApp, email, dan saluran lain.
• Kelola pemesanan lapangan padel, sesi gym, kelas, dan layanan kebugaran.

Kenntnisse

Layanan pelanggan

Komunikasi efektif

Bahasa Inggris lancar

Multitasking

Ausbildung

SMA/SMK atau setara

Tools

Sistem Reservasi

POS Systems

Microsoft Office

Jobbeschreibung

About the Role

Nomads Padel Village is looking for a friendly, professional, and service-oriented Front Office Staff member to create a welcoming experience for our guests and members.

The successful candidate will be responsible for handling guest inquiries, managing bookings and reservations, assisting with check-ins, providing information about our facilities and services, and supporting the smooth daily operations of the Front Office. The ideal candidate has excellent communication skills, a positive attitude, and the ability to deliver outstanding customer service in a dynamic sports and lifestyle environment.

Key Responsibilities

Welcome and assist guests, members, and visitors in a friendly and professional manner.

Handle inquiries through walk-ins, phone calls, WhatsApp, email, and other communication channels.

Manage bookings and reservations for padel courts, gym sessions, classes, wellness services, and other facilities, as applicable.

Provide accurate information about facilities, services, schedules, pricing, promotions, and membership options.

Assist with guest registration, check-in, check-out, and other front desk procedures.

Coordinate with relevant departments, including Padel, Gym, Wellness, Restaurant, and Kids Club, to ensure smooth operations.

Handle guest requests, feedback, and complaints professionally, escalating issues when necessary.

Assist with payment processing and coordinate with the cashier or Finance team when required.

Maintain accurate booking records, guest information, and daily operational reports.

Ensure the reception area remains clean, organized, and presentable.

Support administrative tasks and other operational duties assigned by the supervisor.

Qualifications & Requirements

Minimum high school diploma (SMA/SMK) or equivalent; a diploma in Hospitality, Tourism, Business Administration, or a related field is an advantage.

Minimum 1 year of experience in Front Office, Reception, Customer Service, or a related position.

Good command of English, both spoken and written, is required.

Strong communication, interpersonal, and customer service skills.

Familiarity with booking systems, POS systems, Microsoft Office, and basic computer operations.

Well-organized, detail-oriented, and able to manage multiple tasks efficiently.

Professional appearance, positive attitude, and a guest-oriented mindset.

Able to handle guest inquiries and complaints calmly and professionally.

Able to work collaboratively with different departments.

Willing to work on a shift schedule, including weekends and public holidays, according to operational needs.

Please use the following email subject format: Name_Front Office Staff.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Berapa gaji bulanan yang kamu inginkan?
• How many years' experience do you have as a Front Office Staff?
• Kualifikasi mana yang kamu miliki?
• Berapa lama waktu yang kamu butuhkan untuk memberi tahu perusahaanmu saat ini?