Front Office Staff

Quma Boutique Hotel & Restaurant; Lombok; On-site; IDR 33,480,000 - 66,960,000; Full time

Job summary

Quma Boutique Hotel & Restaurant is seeking a Front Office Associate to warmly greet guests and manage check-in/check-out at its Gili Trawangan location. You will handle reservations, inquiries, and guest requests while providing information about facilities and local attractions.

The role involves coordinating with housekeeping and other departments to ensure guest satisfaction and address issues professionally.

Qualifications

• High school diploma is required.
• Front Office experience is an advantage.
• Strong communication and interpersonal skills are essential.
• Attention to detail and good organizational abilities.
• Willingness to work in shifts.

Responsibilities

• Greet and assist guests during check-in and check-out.
• Handle reservations, inquiries, and guest requests.
• Provide information about hotel facilities and local attractions.
• Coordinate with housekeeping and other departments.
• Ensure guest satisfaction and handle complaints professionally.

Skills

Good communication

Interpersonal skills

Detail-oriented

Well organized

Shift work

Education

High school diploma

Job description

Greet and assist guest during check-in and check-out

Handle reservations, inquiries, and guest request

Provide information about hotel facilities and local attractions

Coordinate with housekeeping and other departments

Ensure guest satisfaction and handle complaints professionally

Qualifications

Minimum High School Diploma

Previous experience in Front Office is an advantage

Good communication and interpersonal skills

Detail-oriented and well organized

Able to work in shift

Willing to be based in Gili Trawangan