Front Office Sanur

Balinest Villa Management; Denpasar Selatan; On-site; IDR 44,640,000 - 78,120,000; Full time

Job summary

Balinest Villa Management membuka lowongan Front Office untuk melayani tamu dengan profesional di Bali. Posisi ini melibatkan menerima tamu, check-in/check-out, serta mengelola reservasi melalui telepon dan pesan.

Posisi ini menuntut kemampuan komunikasi yang baik, kemampuan Bahasa Inggris lancar, serta kenyamanan bekerja secara tim maupun mandiri di lingkungan yang dinamis.

Qualifications

• Pengalaman minimal 1 tahun di Front Office, Guest Relations, atau posisi serupa.

Responsibilities

• Sambut tamu dengan ramah dan profesional.
• Proses check-in/check-out tamu.
• Kelola reservasi dan pertanyaan melalui telepon, WhatsApp, dll.
• Berikan informasi fasilitas villa/hotel dan area sekitar.
• Tangani permintaan, keluhan, umpan balik tamu, tindak lanjutnya.
• Koordinasikan dengan Housekeeping dan tim operasional lain agar kamar siap.

Skills

Komunikasi yang baik

Bahasa Inggris lancar

Job description

Front Office – Job Description

Responsibilities:

Welcome and assist guests with a warm and professional manner.

Handle guest check-in and check-out processes.

Manage guest reservations and inquiries through phone, WhatsApp, and other channels.

Provide information about the villa/hotel facilities, services, and surrounding areas.

Handle and follow up on guest requests, complaints, and feedback.

Coordinate with Housekeeping and other operational teams to ensure rooms are ready and guest requests are handled properly.

Monitor room availability and assist with reservation updates.

Maintain accurate guest records and daily Front Office reports.

Ensure excellent guest service and a smooth guest experience throughout their stay.

Perform other Front Office and operational administrative tasks as required.

Requirements:

Minimum 1 year of experience in Front Office, Guest Relations, or a similar hospitality position.

Good communication and interpersonal skills.

Good command of English, both spoken and written.

Friendly, professional, and service-oriented personality.

Able to work independently and as part of a team.

Able to handle guest complaints and work in a fast-paced environment.

Familiar with hotel/villa reservation systems is an advantage.

Willing to work on weekends and public holidays according to the work schedule.

Your application will include the following questions:

• Pernyataan mana di bawah ini yang paling mendeskripsikan hakmu bekerja di Indonesia?
• Berapa gaji bulanan yang kamu inginkan?
• How many years' experience do you have as a Front Office Worker?
• Kualifikasi mana yang kamu miliki?
• Do you have Maintenance Coordination experience?