front office

BROWN FEATHER HOTEL; Provinsi Bali; On-site; IDR 33,480,000 - 55,800,000; Full time

Job summary

BROWN FEATHER HOTEL mencari staf Front Office untuk membantu administrasi harian dan operasional. Tugas mencakup pembaruan reservasi, check-in/check-out, serta menjaga informasi tamu dan dokumen FO.

Anda akan bekerja sama dengan Housekeeping, Engineering, dan Reservation, menyiapkan laporan harian, dan menanggapi permintaan tamu dengan sopan serta menjaga kerahasiaan data perusahaan.

Qualifications

• Keterampilan komputer yang baik, terutama Word dan Excel.
• Keterampilan komunikasi dan interpersonal yang baik.
• Bahasa Inggris dasar hingga menengah.

Responsibilities

• Assist with daily Front Office administration and operations.
• Handle and update reservation, check-in, check-out, and guest information.
• Maintain and organize Front Office documents and records.
• Assist in monitoring bookings from OTAs and direct reservations.
• Prepare daily reports and administrative documents.
• Coordinate with Housekeeping, Engineering, Reservation, and other departments.
• Assist in handling guest requests and ensuring proper follow-up.
• Maintain confidentiality of guest and company information.
• Perform other administrative duties as required by the operation.

Skills

Word

Excel

Communication

Interpersonal skills

Education

Senior High School / Vocational School

Job description

Assist with daily Front Office administration and operations.

Handle and update reservation, check-in, check-out, and guest information.

Maintain and organize Front Office documents and records.

Assist in monitoring bookings from OTAs and direct reservations.

Prepare daily reports and administrative documents.

Coordinate with Housekeeping, Engineering, Reservation, and other departments.

Assist in handling guest requests and ensuring proper follow-up.

Maintain confidentiality of guest and company information.

Perform other administrative duties as required by the operation.

Requirements

Minimum education: Senior High School / Vocational School (Diploma in Hospitality or Administration is a plus).

Previous experience in Front Office, hotel/villa administration, or a similar position is preferred.

Good computer skills, especially Microsoft Word and Excel.

Good administrative and data entry skills.

Good communication and interpersonal skills.

Basic to intermediate English communication skills.

Well-organized, detail-oriented, and able to manage multiple tasks.

Able to work independently as well as part of a team.

Positive attitude, professional, and customer-oriented.

Willing to work on a shift basis and adapt to hospitality operational schedules.

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Your application will include the following questions:

Pernyataan mana di bawah ini yang paling mendeskripsikan hakmu bekerja di Indonesia? Berapa gaji bulanan yang kamu inginkan? How many years' experience do you have as a Front Office Worker? Kualifikasi mana yang kamu miliki? Bagaimana kamu menilai kemampuan bahasa Inggrismu?

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