Front Desk Agent - Luxury Hotel | Free Shuttle

Aston Sunset Beach Resort, Gili Trawangan; Lombok; On-site; IDR 39,060,000 - 61,380,000; Full time

Job summary

Aston Sunset Beach Resort, Gili Trawangan is seeking a professional front desk officer to warmly welcome guests, handle check-in and check-out, manage reservations, and provide accurate information about facilities and local attractions.

You will respond promptly to inquiries, process payments, coordinate with housekeeping, maintain guest accounts, and keep the front desk area organized, ensuring service standards are consistently met.

Responsibilities

• Welcome and greet guests in a warm and professional manner.
• Handle guest check-in and check-out procedures.
• Manage room reservations, cancellations, and modifications.
• Provide information about hotel facilities, services, and local attractions.
• Respond to guest inquiries, requests, and complaints promptly and professionally.
• Process payments and maintain accurate guest accounts.
• Handle phone calls, emails, and other guest communications.
• Coordinate with Housekeeping and other hotel departments to meet guest needs.
• Manage room keys and ensure guest information is updated accurately.
• Maintain a clean, organized, and professional front desk area.
• Prepare daily reports and complete front office administrative tasks.
• Ensure all services are provided according to hotel standards and procedures.

Job description

Aston Sunset Beach Resort, Gili Trawangan is seeking a professional front desk officer to warmly welcome guests, handle check-in and check-out, manage reservations, and provide accurate information about facilities and local attractions.

You will respond promptly to inquiries, process payments, coordinate with housekeeping, maintain guest accounts, and keep the front desk area organized, ensuring service standards are consistently met.