Front Office Staff

Siloam Hospitals Group; Jakarta Barat; On-site; IDR 44,640,000 - 66,960,000; Full time

Job summary

Siloam Hospitals Group sedang mencari resepsionis front desk untuk menjadi kontak pertama bagi pengunjung dan pasien. Anda akan menjaga meja depan tetap rapi, menyedia kan perlengkapan, serta memastikan layanan pelanggan yang ramah dan profesional.

Kualifikasi minimal berupa lulusan SMA/D3 Administrasi Kesehatan atau jurusan terkait, with kemampuan interpersonal baik, serta pengalaman menggunakan EHR dan Microsoft Office. Kemampuan bekerja dalam lingkungan dinamis sangat dihargai.

Qualifications

• Lulusan SMA/D3 di Administrasi Kesehatan atau jurusan terkait.
• Keterampilan interpersonal yang baik dan mampu melayani pasien dengan empati.
• Familiar dengan sistem rekam medis elektronik (EHR) dan Microsoft Office.

Responsibilities

• Menangani pertanyaan pengunjung dan kontak utama.
• Memastikan meja front desk rapi serta perlengkapan siap pakai (alat tulis, formulir, selebaran).
• Melatih, membimbing, dan mendukung staf front office, keamanan, dan call center.
• Menjaga layanan pelanggan yang tepat waktu dan akurat.
• Menangani keluhan dan permintaan khusus pelanggan.
• Menangani keadaan darurat dengan tenang.

Skills

Interpersonal skills

Customer service

Empathy

Microsoft Office

EHR familiarity

Front office software

Fast-paced work style

Training supervision

Education

High school / D3 in Healthcare Administration or related

Tools

EHR systems

Front office software

Excel

Word

Job description

Siloam Hospitals Asri telah menggunakan bermacam teknik dan teknologi yang canggih untuk memberikan layanan bedah terbaik pada para pasien yang mengalami gangguan prostat, tumor urothelium, batu ginjal, ataupun keluhan-keluhan urologi lain. Rumah sakit ini berdiri sejak tahun 2008 dan sekarang telah menjadi rumah sakit bedah urologi terbaik di Indonesia.

Uraian Pekerjaan

• The receptionist's goal is to handle any questions visitors have, and put them in first contact with relevant people within the hospital.
• Ensure the front desk is tidy and has all necessary stationery and materials (e.g. pens, forms and informative leaflets).
• Train, supervise and support company staff, including receptionists, security guards and call center agents.
• Ensure timely and accurate customer service.
• Handle specific customer complaints and requests.
• Troubleshoot emergencies.
• Minimum Highschool Graduate/ Diploma (D3) Degree from Healthcare Administration, Business Administration, or any related major
• Healthcare Administration, Business Administration, or any related major
• Excellent interpersonal skills with the ability to provide exceptional customer service and handle patient interactions with professionalism and empathy.
• Familiarity with front office management software, electronic health records (EHR) systems, and Microsoft Office Suite (especially Excel and Word).
• Familiarity with front office management software, electronic health records (EHR) systems, and Microsoft Office Suite (especially Excel and Word).
• Ability to handle a fast-paced environment and adapt to changing circumstances or unexpected challenges.

Kualifikasi

• Minimum Highschool Graduate/ Diploma (D3) Degree from Healthcare Administration, Business Administration, or any related major
• Excellent interpersonal skills with the ability to provide exceptional customer service and handle patient interactions with professionalism and empathy.
• Familiarity with front office management software, electronic health records (EHR) systems, and Microsoft Office Suite (especially Excel and Word).
• Familiarity with front office management software, electronic health records (EHR) systems, and Microsoft Office Suite (especially Excel and Word).
• Ability to handle a fast-paced environment and adapt to changing circumstances or unexpected challenges.