Front Office Padel (Penempatan Canggu)

PT Tamora Padel Nusantara; Provinsi Bali; On-site; IDR 60,000,000 - 90,000,000; Full time

Benefits offered by this job

Staff access discounts

Career development opportunities

Job summary

PT Tamora Padel Nusantara in Canggu, Bali, invites a Front Office Padel professional to join our team in a full-time role. You will be the first point of contact for members and guests, ensuring a warm welcome and smooth operations at our padel facility.

You will manage bookings, registrations, inquiries, payments, and reception responsibilities while upholding high service standards. Fluency in Indonesian and English is preferred, with flexible weekend availability and a focus on excellent

Qualifications

• Previous experience in front office, guest services, or hospitality roles.
• Excellent communication and interpersonal skills with a genuine passion for customer service.
• Professional appearance and demeanour with a friendly and approachable personality.

Responsibilities

• Greet and welcome members and guests with professionalism.
• Manage court bookings and reservations in the booking system.
• Process membership registrations and renewals accurately.
• Handle guest inquiries on availability, pricing, facilities, and services.
• Manage payments, invoicing and financial transactions with integrity.

Skills

Front office

Guest services

Hospitality

Indonesian English bilingual

Tools

POS system

Booking software

Job description

About the role
We are seeking a dedicated and customer-focused Front Office Padel professional to join our team at PT Tamora Padel Nusantara in Canggu, Badung Bali. This is a full-time position that plays a crucial role in delivering exceptional guest experiences and ensuring smooth operations at our padel facility. As the first point of contact for our members and guests, you will be instrumental in creating a welcoming atmosphere and maintaining the high standards of service that define our brand. This role is essential to our mission of providing world-class padel sports and hospitality experiences in one of Bali's most vibrant locations.

What you'll be doing

Greeting and welcoming all members and guests with professionalism and warmth upon arrival

Managing court bookings and reservations through our booking system, ensuring accurate scheduling and timely confirmations

Processing membership registrations and renewals with attention to detail and accuracy

Handling guest inquiries regarding court availability, pricing, facilities, and services

Managing payments, invoicing, and financial transactions with integrity and precision

Maintaining a clean, organised and welcoming reception area

Providing information about padel facilities, lessons, coaching services, and membership options

Coordinating with other staff members to ensure seamless guest experiences

Addressing guest concerns and complaints professionally and promptly

Maintaining records of guest information and preferences to enhance personalised service

Supporting marketing initiatives and promoting membership packages and special offers

Assisting with administrative tasks and maintaining operational documentation

What we're looking for

Previous experience in front office, guest services, or hospitality roles, preferably in a sports or leisure facility

Excellent communication and interpersonal skills with a genuine passion for customer service

Professional appearance and demeanour with a friendly and approachable personality

Proficiency in using point-of-sale systems and booking management software

Strong organisational skills with the ability to manage multiple tasks simultaneously

Fluency in Indonesian and English; additional languages are advantageous

Reliability and punctuality with a commitment to consistent attendance

Ability to work flexibly, including weekends and peak times as required

Problem-solving abilities and a calm, professional approach to challenging situations

Knowledge of padel sports or willingness to quickly learn about the sport is beneficial

What we offer
At PT Tamora Padel Nusantara, we are committed to supporting the wellbeing and professional development of our team members. We offer competitive remuneration packages commensurate with experience and qualifications. You will benefit from working in a dynamic, growing sports and hospitality business in one of Bali's most sought-after locations. We provide opportunities for career advancement and skills development within our expanding operations. Our team environment is collaborative and supportive, fostering a culture where your contributions are valued and recognised. We also offer staff benefits including discounted access to our facilities and the chance to be part of an exciting padel sports community in Bali.

About us
PT Tamora Padel Nusantara is a premium padel sports and hospitality destination located in Canggu, Badung Bali. We are dedicated to bringing world-class padel experiences to Bali and Indonesia, combining excellent sporting facilities with warm hospitality and community engagement. Our mission is to foster a vibrant padel community whilst delivering outstanding service to our members and guests. We pride ourselves on creating an inclusive, welcoming environment where both seasoned padel players and newcomers can enjoy our sport in a professional and friendly setting. With a commitment to quality, innovation, and customer satisfaction, we are building a destination that stands out in the region's sports and leisure landscape.