Concierge

Nirvana Life Bali; Provinsi Bali; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

Nirvana Life Bali is seeking a Concierge to deliver exceptional guest services, handling inquiries, reservations, and special requests to ensure a memorable stay in Bali. You will act as a knowledgeable point of contact and coordinate with other departments for guest satisfaction.

The role requires a high school diploma (hospitality certification a plus) and prior guest services experience. Proficiency in English, Microsoft Office, and calm problem-solving under pressure are essential.

Qualifications

• High school diploma or equivalent; hospitality training is a plus.

Responsibilities

• Greet guests warmly and provide professional, courteous assistance.
• Assist guests with membership reservations, transportation arrangements and other personal services.
• Handle guest requests promptly and follow up to ensure satisfaction.
• Coordinate special guest requests and liaise with other departments to ensure guest needs are met.
• Maintain a professional service and uphold company standards in all interactions.
• Log and track guest preferences and special notes in the system for future reference.
• Stay informed about all membership services, promotions, and operating hours.
• Maintain confidentiality of guest information and privacy at all times.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Calm under pressure

Microsoft Office

Management systems

Education

High school diploma

Hospitality certification

Tools

Microsoft Office

Management systems

Job description

The Concierge is responsible for providing exceptional guest services by assisting guests with inquiries, recommendations, reservations, and special requests to ensure a memorable and seamless guest experience. This role serves as a knowledgeable and resourceful point of contact for all guest needs during their stay.

Key responsibilities

Greet guests warmly and provide professional, courteous assistance at all times.

Assist guests with membership reservations, transportation arrangements and other personal services.

Handle guest requests promptly and follow up to ensure satisfaction.

Coordinate special guest requests and liaise with other departments to ensure guest needs are met.

Maintain a professional service and uphold company standards in all interactions.

Log and track guest preferences and special notes in the system for future reference.

Stay informed about all membership services, promotions, and operating hours.

Maintain confidentiality of guest information and privacy at all times.

About you

High school diploma or equivalent; hospitality certification or relevant education is a plus.

Previous experience in guest services, front office, or concierge roles is preferred.

Excellent verbal and written communication skills in English.

Proficient in Microsoft Office and management systems.

Strong problem-solving skills and ability to remain calm under pressure.

Friendly, professional, and service-oriented attitude.

Willing to work flexible hours, including weekends and holidays.

Sports & Fitness 51-100 employees

Enjoy tailored therapies to meet your unique needs. Nestled in the heart of Canggu, Nirvana Massage provides an oasis of calm to release tension, improve flexibility and aid in faster mental and physical recovery.

Enjoy tailored therapies to meet your unique needs. Nestled in the heart of Canggu, Nirvana Massage provides an oasis of calm to release tension, improve flexibility and aid in faster mental and physical recovery.