Front Office Manager

PT. GRAHA ANDRASENTRA PROPERTINDO, TBK; Lampung; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

PT. GRAHA ANDRASENTRA PROPERTINDO, TBK in Lampung, Indonesia, is seeking an experienced Front Office Manager for a full-time role. You will oversee front office operations, lead a team, and ensure top-notch guest service from arrival through departure.

The ideal candidate brings 3–5 years in front office leadership, strong PMS knowledge, and excellent English and Indonesian communication. You will coordinate with housekeeping, maintenance, and F&B to optimise occupancy and revenue, while

Qualifications

• Minimum 3-5 years of front office leadership experience.
• Proven track record of leading high-performing teams.
• Strong knowledge of front office operations and PMS.
• Excellent customer service and communication skills.
• Fluent in English and Indonesian; hospitality software proficiency.

Responsibilities

• Oversee daily front office operations including reception, reservations, and guest services.
• Lead, train, mentor and supervise front office staff.
• Manage check-in and check-out processes with accuracy.
• Handle guest inquiries, complaints, and concerns professionally.
• Monitor and optimise room occupancy rates and revenue management strategies.
• Coordinate with housekeeping, maintenance and F&B for seamless operations.
• Prepare and manage front office budgets and report KPIs.
• Ensure high standards of cleanliness, organisation, and presentation in front office areas.

Skills

Front office mgmt

Customer service

Leadership

PMS knowledge

Communication

English/Indonesian

Time management

Microsoft Office

Revenue management

Team development

Tools

PMS (Property Management System)

Microsoft Office

Job description

About the role
We are seeking an experienced Front Office Manager to join our team in Lampung on a full-time basis. This is a strategic leadership position responsible for overseeing all front office operations and ensuring guests receive outstanding service from the moment they arrive. The Front Office Manager plays a crucial role in maintaining our reputation for excellence, managing team performance, and driving revenue optimisation. You will be the face of our establishment, setting the tone for hospitality standards and ensuring seamless coordination between departments.

Key responsibilities

Oversee daily front office operations, including reception, reservations, and guest services to ensure smooth and efficient functioning

Lead, train, mentor and supervise front office staff, fostering a culture of excellence and accountability

Manage guest check-in and check-out processes, ensuring accuracy and attention to detail

Handle guest inquiries, complaints and concerns with professionalism, resolving issues promptly and to guest satisfaction

Monitor and optimise room occupancy rates and revenue management strategies

Maintain comprehensive knowledge of facility amenities, local attractions and services to provide guests with exceptional recommendations

Ensure compliance with health, safety and security protocols, as well as company policies and procedures

Coordinate with other departments including housekeeping, maintenance and food and beverage to ensure seamless operations

Prepare and manage front office budgets, monitor expenses and report on key performance indicators

Implement and maintain high standards of cleanliness, organisation and presentation in front office areas

Manage administrative tasks including documentation, record-keeping and reporting

What we're looking for

Minimum 3-5 years of experience in front office management or similar hospitality leadership roles

Proven track record of successfully leading and developing high-performing teams

Strong knowledge of front office operations, property management systems and reservation procedures

Excellent customer service skills with the ability to handle challenging situations gracefully

Outstanding communication and interpersonal abilities in both English and Indonesian

Proficiency in hospitality management software and Microsoft Office applications

Strong organisational and time management skills with the ability to multitask effectively

Knowledge of revenue management principles and experience in maximising occupancy and average daily rates

Ability to work flexible hours, including evenings, weekends and public holidays as required

Certification in hospitality management or customer service is preferred

Positive attitude, professional demeanour and commitment to guest satisfaction