Front Office Lead — Health Services & Patient Experience

Siloamcareers; Jakarta Selatan; On-site; IDR 55,800,000 - 100,440,000; Full time

Job summary

Siloamcareers in Indonesia seeks a Front Office Supervisor to oversee Registration operations and ensure accurate patient identity and data entry. You will coordinate staff, handle insurance payment procedures, and maintain service quality across the hospital.

The role emphasizes patient satisfaction, complaint resolution, training, and compliance with policies, laws, and safety requirements. Proficiency with front office software and EHR systems is preferred, as is ability to multitask in a

Qualifications

• Bachelor degree in related field required.
• 2+ years of experience preferred in the same field.
• Ability to manage multiple tasks and keep front office organized.

Responsibilities

• Supervise front office operations and ensure smooth daily activities in the Registration area.
• Ensure registration staff perform duties per procedures.
• Verify patient identity and administrative data entry.
• Process insurance-related payments per regulations.
• Plan staff schedules and uphold quality, safety, and policies.
• Handle patient, family, and visitor complaints.
• Provide guidance, training, and safety orientation.
• Support Registration units to ensure continuity of patient services.
• Collect data and generate reports on operational activities.
• Implement quality and safety procedures and document results.

Skills

Front office management

Patient registration

EHR systems

Microsoft Office

Communication

Education

Bachelor's degree in Business Administration or Healthcare Administration

Tools

Front office software

Electronic health records (EHR)

Microsoft Excel

Microsoft Word

Job description

Siloamcareers in Indonesia seeks a Front Office Supervisor to oversee Registration operations and ensure accurate patient identity and data entry. You will coordinate staff, handle insurance payment procedures, and maintain service quality across the hospital.

The role emphasizes patient satisfaction, complaint resolution, training, and compliance with policies, laws, and safety requirements. Proficiency with front office software and EHR systems is preferred, as is ability to multitask in a