Front office

PT.Bulan Biru Group; Lombok; Presencial; IDR 55.800.000 - 89.280.000; Jornada completa

Descripción de la vacante

PT.Bulan Biru Group is seeking a reservations-focused hospitality professional who can manage online bookings, respond to guest inquiries, and maintain accurate reservation records. The ideal candidate has 2+ years in hospitality, works well in a team, and demonstrates strong attention to detail and customer service.

Proficiency with POS systems and MS Word/Excel, plus familiarity with OTA platforms like Booking.com and Airbnb, are essential components of the role.

Formación

• Minimum 2 years of experience in a similar position within the hospitality industry.
• Proficient in using POS systems.
• Familiar with OTA platforms such as Booking.com, Airbnb.
• Basic knowledge of Word and Excel.
• Fluent in English (spoken and written).
• Able to manage online reservations and guest bookings.
• Able to handle and respond to emails and guest inquiries professionally.
• Strong customer service orientation.
• Excellent attention to detail in handling reservations and guest information.
• Positive attitude, well-groomed, and able to work in a team.
• Able to multitask and work efficiently under pressure.
• Disciplined, responsible, and team-oriented.

Conocimientos

Customer service

Communication

Attention to detail

Teamwork

Multitasking

Under pressure

Disciplined

Herramientas

POS systems

Microsoft Word

Microsoft Excel

OTA platforms management

Descripción del empleo

Requirements

• Minimum 2 years of experience in a similar position within the hospitality industry
• Proficient in using POS systems
• Familiar with OTA platforms such as Booking.com, Airbnb
• Basic knowledge of Microsoft Word and Excel
• Fluent in English (spoken and written)
• Able to manage online reservations, room availability, and guest bookings
• Able to handle and respond to emails and guest inquiries professionally.
• Strong customer service orientation and communication skills
• Excellent attention to detail in handling reservations and guest information
• Positive attitude, well-groomed, and able to work in a team
• Able to multitask and work efficiently under pressure
• Disciplined, responsible, and team-oriented