Front Office / Guest Relations

Villa Mia; Kuta; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

Villa Mia in Seminyak, Bali, seeks a friendly Guest Relations Officer to assist guests at our reception and villas. You’ll join a young, motivated team with flat hierarchies and a strong emphasis on responsibility and reliability.

Responsibilities include answering guest questions, handling check-ins and check-outs, coordinating with housekeeping to prepare rooms, and helping with arrangements such as transport, restaurant bookings, and massages.

Qualifications

• Respond to questions and needs of our guests.
• Handle check-ins and check-outs.
• Coordinate with housekeeping to make sure rooms are ready.
• Help guests with arrangements (transport, restaurant reservations, massages, etc.).
• There is an opportunity to take on more responsibilities if interested.

Responsibilities

• Respond to questions and needs of our guests.
• Handle check-ins and check-outs.
• Coordinate with housekeeping and other teams to make sure rooms are ready.
• Help guests with arrangements (transport, restaurant reservations, massages, etc.).
• There is an opportunity to take on more responsibilities if interested.

Skills

Guest service

Communication

Teamwork

Job description

We are looking for a new team member who will be available for our guests at our reception and villas. You will be working with a young and motivated team. We have flat hierarchies and give our employees independence. In return we expect a high level of responsibility and reliability.

Responsibilities

Respond to questions and needs of our guests

Handle check-ins and check-outs

Coordinate with housekeeping and other teams to make sure rooms are ready

Help guests with arrangements (transport, restaurant reservations, massages, etc.)

There is an opportunity to take on more responsibilities if interested

Your application will include the following questions:

• How many years' experience do you have as a Guest Relations Officer? What's your expected monthly basic salary? Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)

Hospitality & Tourism 11-50 employees

Villa Mia offers 20 private villas in Seminyak. We focus strongly on guest satisfaction and are looking for candidates who care about good service and enjoy working with people. You will join a young and motivated team. We keep hierarchies flat and give our staff a lot of independence. In return, we expect a high level of responsibility and reliability.

Villa Mia offers 20 private villas in Seminyak. We focus strongly on guest satisfaction and are looking for candidates who care about good service and enjoy working with people. You will join a young and motivated team. We keep hierarchies flat and give our staff a lot of independence. In return, we expect a high level of responsibility and reliability.