Front Office

Kerjim Villa Management; Kecamatan Ubud; On-site; IDR 55,800,000 - 83,700,000; Full time

Job summary

Kerjim Wooden Villa in Bali is seeking a friendly Front Office Staff member who can also drive for daily villa operations and guest services. You will welcome guests, assist with check-in/check-out, handle reservations, and coordinate with housekeeping and other teams to ensure smooth service.

Fluent English plus good communication are preferred. Fresh graduates are welcome; must hold SIM A and be able to work shifts, weekends, and public holidays.

Qualifications

• Experience in front office, guest service, or hospitality preferred.
• Must be able to drive a car and hold a valid SIM A license.
• Good English communication and interpersonal skills.

Responsibilities

• Welcome guests warmly and assist with check-in and check-out procedures.
• Handle reservations, guest inquiries, and requests professionally.
• Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations.
• Arrange guest transportation and assist with luggage as required.
• Drive guests for transfers or other operational needs when assigned.
• Maintain accurate front office records and guest documentation.
• Handle guest complaints professionally and report issues to the supervisor.

Skills

Front office

Guest service

Driving

Communication

English

Tools

Navigation apps

SIM A driving

Job description

Kerjim Wooden Villa offers a unique hospitality experience, combining traditional wooden architecture with modern comfort in a peaceful Balinese setting. We are looking for a friendly, professional, and responsible Front Office Staff member who can also drive to support our daily villa operations and provide excellent guest service.

Key responsibilities

Welcome guests warmly and assist with check-in and check-out procedures

Handle reservations, guest inquiries, and requests professionally

Manage guest communications through phone, email, and messaging platforms

Provide accurate information about villa facilities, services, and local attractions

Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations

Arrange guest transportation and assist with luggage when required

Drive guests for transfers or other operational needs when assigned

Ensure the vehicle is clean, safe, and ready for use

Maintain accurate guest records and front office documentation

Handle guest complaints professionally and report issues to the supervisor

About you

Previous experience in front office, guest service, or hospitality is preferred

Fresh graduates with a strong interest in hospitality are welcome to apply

Must be able to drive a car and hold a valid driving license (SIM A)

Good communication and interpersonal skills

Basic to good English communication skills

Friendly, honest, responsible, disciplined, and well-groomed

Familiar with navigation applications and local roads in Bali is an advantage

Able to work independently and as part of a team

Willing to work shifts, weekends, and public holidays when required

Strong customer service skills and a positive attitude

About us

Kerjim Wooden Villa offers a unique hospitality experience, combining traditional wooden architecture with modern comfort in a peaceful Balinese setting. Surrounded by nature, our villa provides guests with a relaxing and private retreat.

The opportunity to work in a beautiful villa environment in Bali

A supportive working environment

Opportunities to develop skills in hospitality and guest relations

Career development opportunities within Kerjim Villa Management