Spa Operations Lead – Pre-Opening & Guest Experience

Pengiklan Anonim; Jakarta Utara; Sur place; IDR 200 880 000 - 401 760 000; Plein temps

Résumé du poste

Pengiklan Anonim is launching a premium spa and wellness experience. Join our pre-opening team to help set up operations, guest standards, and service delivery from day one.

You will develop SOPs, recruit and train staff, supervise scheduling, drive sales, manage bookings and vendor relations, and ensure impeccable guest satisfaction while controlling costs. This role requires leadership, attention to detail, and flexibility for shifts, weekends, and holidays.

Qualifications

• Experience managing spa or wellness operations.
• Pre-opening experience is an advantage.
• Strong leadership, organisational, and communication skills.
• Able to develop SOPs and train teams.
• Sales-oriented, proactive, and attentive to detail.
• Willing to work shifts, weekends, and public holidays.

Responsabilités

• Support pre-opening preparations and ensure operational readiness
• Develop and implement standard operating procedures (SOPs) and service standards
• Assist with staff recruitment, training, scheduling, and team supervision
• Manage daily operations and maintain service quality, cleanliness, and guest satisfaction
• Drive sales, achieve revenue targets, and support promotions and customer retention initiatives
• Manage treatment bookings, staff allocation, and room utilisation
• Coordinate with vendors and manage supplies, inventory, and operational costs
• Handle guest feedback and resolve complaints professionally
• Prepare operational reports and monitor team performance

Connaissances

Spa management

Pre-opening experience

Leadership

SOP development

Staff training

Sales mindset

Detail-oriented

Shift flexibility

Communication

Description du poste

Pengiklan Anonim is launching a premium spa and wellness experience. Join our pre-opening team to help set up operations, guest standards, and service delivery from day one.

You will develop SOPs, recruit and train staff, supervise scheduling, drive sales, manage bookings and vendor relations, and ensure impeccable guest satisfaction while controlling costs. This role requires leadership, attention to detail, and flexibility for shifts, weekends, and holidays.