Receptionist Manager

Liga.Tennis; Denpasar; On-site; IDR 120,000,000 - 240,000,000; Full time

Job summary

Liga.Tennis in Bali seeks a Front Office/Reception Supervisor to lead reception teams across multiple facilities. You will drive service excellence, manage escalations, and oversee daily finances while supporting sales targets and brand standards.

The role requires coordinating across branches, mentoring staff, and ensuring 100% coverage with robust SOPs. Preference for hospitality or sports industry experience and Bali-based candidates with a vehicle.

Qualifications

• 3–5 years in Front Office/Reception
• 2+ years in Supervisory/Managerial role (Hospitality/Sports preferred)
• Based in Bali with a vehicle and ability to rotate across locations
• Diploma or Bachelor's in Hospitality/Management required

Responsibilities

• Roster, mentor, and train receptionists across all branches
• Standardize SOPs for bookings, check-ins, and Liga App; handle escalations
• Drive sales for packages and Pro Shop items to hit KPIs
• Oversee daily closing reports, cash handling, and reconciliations
• Collaborate with Branch Managers and Department Heads; submit weekly/monthly reports

Skills

Leadership

Problem-solving

Team management

Customer service

Communication

Education

Diploma in Hospitality

Bachelor’s in Hospitality/Management

Tools

Google Workspace

POS systems

Financial reporting

Job description

Front Office/Reception Supervisor managing receptionists across multiple facility locations. You will lead team operations, ensure service excellence, handle customer escalations, drive sales targets, and oversee financial reporting and reconciliations.

Key responsibilities:

• Roster, mentor, and train receptionists across all branches; conduct daily briefings to ensure service excellence and 100% coverage
• Standardize SOPs (court bookings, check-ins, Liga App), maintain brand standards, and act as the final escalation point for complex client complaints
• Drive sales for packages and Pro Shop items to hit KPIs
• Oversee daily closing reports, EDC reconciliations, cash handling, and investigate financial discrepancies
• Collaborate with Branch Managers and Department Heads; submit weekly/monthly operational reports to General Management

Preference:

• 3-5 years in Front Office/Reception, with 2+ years in a Supervisory/Managerial role (Hospitality/Sports industry preferred)
• Minimum Diploma/Bachelor's in Hospitality, Management, or related field
• Strong leadership and exceptional problem-solving abilities
• Advanced proficiency in Google Workspace, POS systems, and financial reporting
• Based in Bali with a personal vehicle and flexibility to rotate across all facility locations